Senior Operations Manager, Ops Excellence

TN United Kingdom; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company in international payroll and compliance is seeking a Senior Operations Manager in London. The role involves managing projects to enhance operational excellence, improving customer experience, and collaborating with diverse teams. Ideal candidates will have over 4 years of experience in fast-paced environments and strong analytical skills.

Benefits

Provided computer equipment tailored to your role

Stock grant opportunities

Flexibility of remote work

Qualifications

• 4+ years work experience in a start-up or fast-paced company.
• Strong analytical skills turning data into insights.
• Eagerness to learn and grow.

Responsibilities

• Execute initiatives and manage projects for operational excellence.
• Identify impactful problems and improve customer experience.
• Collaborate with international teams and stakeholders.

Skills

Analytical skills

Problem-solving

Attention to detail

Team player

Customer obsession

Tools

SQL

Job description

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Senior Operations Manager, Ops Excellence, London

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Client:

Deel

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d888cbd7a662

Job Views:

4

Posted:

23.05.2025

Expiry Date:

07.07.2025

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Job Description:

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

What you will do at Deel

Execute initiatives and manage projects leading to a higher level of excellence across all operations teams and beyond

Identify highly impactful problems or moments of friction and improve customer experience by implementing changes successfully

Implement, own and improve operational systems and processes, workflows, and/or organizational tools, and drive improvements leading to us serving customers faster, better or more efficiently

Put yourself into the shoes of our customer, deep dive into specific user flows and common challenges to understand priorities

Work closely with an international team and collaborate with operations team members and stakeholders, such as product, knowledge and more

Requirements

4+ years work experience in a start-up or in a fast paced company or consultancy

Ability to grasp problems quickly and design pragmatic solutions

Eagerness to learn and grow

Extreme attention to detail while being able to drive impact quickly and successfully

High energy level and drive, practice first principles thinking

Strong analytical skills turning data into insights (SQL skills are a must)

Willingness to roll up your sleeves, being hands-on and pragmatic is what makes you and your team successful

You are a team player and customer obsessed

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

Provided computer equipment tailored to your role

Stock grant opportunities dependent on your role, employment status and location

Additional perks and benefits based on your employment status and country

The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.