Senior Operations Manager | Full-Time |Santander Arena

Oak View Group; Stoke Mandeville; On-site; USD 52,000 - 62,000; Full time

Job summary

A leading company in the event management sector is seeking a Senior Operations Manager to oversee all aspects of facility and event operations at Santander Arena. This pivotal role involves managing a team, ensuring smooth daily operations, and delivering excellent customer service while implementing efficient processes and strategies for the venue.

Benefits

Health insurance

Dental insurance

Vision insurance

401(k) savings plan

Paid time off

Qualifications

• 4-6 years of experience in facility events and operations management.
• Flexible schedule required.
• Knowledge of budgeting and safety regulations.

Responsibilities

• Manage all services and activities within operations department.
• Supervise the Operations team and oversee daily operations.
• Facilitate event load-ins and communicate with the Director of Operations.

Skills

Customer Service

Communication

Organization

Decision-Making

Education

Bachelor’s or technical degree

Tools

Microsoft Office

Job description

Senior Operations Manager | Full-Time |Santander Arena

Oak View Group

USD 52,000 - 62,000

Overview

The Senior Operations Manager will manage and oversee all building and event operations at the facility, from setup to cleanup. This role includes recruiting, training, and evaluating operations and housekeeping staff, coordinating communication between departments, and maintaining the overall facility.

This position offers a salary range of $52,000-$62,000.

Benefits for Full-Time roles include: Health, Dental, and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation, sick days, holidays).

Responsibilities

• Manage all services and activities within the operations department at Santander Arena & Performing Arts Center.
• Oversee daily building operations, maintenance, and special projects.
• Supervise the Operations team, including third-party staff.
• Operate ice resurfacing equipment such as Zamboni, and oversee ice maintenance for events.
• Manage ice sheet installation and removal, including painting and flooding.
• Assist the event department with rider specifications and setup details.
• Oversee changeovers, operations, and housekeeping crews, providing support as needed.
• Maintain departmental equipment and coordinate with the Director of Operations for additional needs.
• Provide excellent customer service to internal and external clients.
• Coordinate with the Director of Operations to manage budgets.
• Oversee purchases of supplies and safety equipment for third-party vendors.
• Present operational reviews in weekly staff meetings.
• Ensure timely communication for facility setup and breakdown.
• Troubleshoot equipment issues, including floor scrubbers and lawn equipment.
• Oversee maintenance and repair of production equipment.
• Ensure preventative maintenance of seating and other facilities.
• Facilitate event load-ins and load-outs, often during early mornings or late evenings.
• Communicate promptly with the Director of Operations about ongoing issues or requests.
• Respond to tenant requests or escalate to the Director of Operations.
• Coordinate with vendors and managers to maintain dressing rooms, locker rooms, and interior spaces.
• Schedule and manage staffing for changeovers and event days.
• Interact professionally with all facility staff.
• Perform other duties as assigned.

Qualifications

• Bachelor’s or technical degree from an accredited institution.
• 4-6 years of experience in facility events and operations management.
• Relevant supervisory or management experience in the public assembly industry.
• Flexible schedule including early mornings, evenings, weekends, holidays, and extended days.
• Knowledge of budgeting, Windows, and Microsoft Office.
• Experience with hockey facilities, including Zamboni and ice edger, preferred.
• Understanding of event operations, crowd management, safety regulations, and food services.
• Experience with concert setups, sports events, and special events preferred.
• Self-motivated with strong communication, organization, and decision-making skills.
• Ability to work independently and collaboratively.