Senior Operations Manager - EOI

80 Reed in Partnership Ltd; London; On-site; GBP 54,000 - 82,000; Full time

Job summary

A leading public service provider is seeking an experienced Senior Operations Manager to oversee multiple offices and ensure contract performance. The role involves motivating teams, managing relationships with stakeholders, and striving for continuous improvement. Competitive salary with opportunities for professional development and a focus on positive community impact.

Benefits

25 days annual leave plus statutory bank holidays

Reed Pension Scheme

Award Winning Management & Leadership training

Professional & Personal Development Funds

Bi-annual pay reviews

Qualifications

• Extensive experience of team management across multiple offices.
• Understanding of public funded contracts & OSTED standards.
• Technical skills include administration and communication skills.

Responsibilities

• Directly responsible for the effective performance of multiple offices.
• Manage financial resources and ensure adherence to guidelines.
• Develop professional relationships with stakeholders and employers.

Skills

Leadership

Team Management

Stakeholder Management

Performance Management

Communication

Education

Degree or relevant qualification

A minimum of two A-Levels or equivalent

GCSE English Language (Grade B or equivalent)

Tools

Basic numeracy/spreadsheet skills

Job description

Senior Operations Manager - EOI page is loaded

Senior Operations Manager - EOI

Apply locations RinP Morden (RinP) time type Full time posted on Posted Yesterday job requisition id JR10003545

Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.

Pay Range

£54,000 to £82,000

Working Hours/Pattern:

Full-time, although we would be happy to consider applicants who are looking to work on a part time basis. If you would like to explore this further please discuss this with the talent partner for this role. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements.

Job Description

Are you an experienced manager, adept at leading and developing teams?

Would you like to work in a role that makes a positive impact on people and their communities?

Consider the role of a Senior Operations Manager at Reed in Partnership !

We are on a mission to be the partner of choice for developing people and their communities. Reed in Partnership is a public service provider specialising in skills training for the long-term unemployed, increasing employment opportunities by working with employers and providing youth services.

Internal applications for this role close on 22/7/2025

What is the role about?

The Senior Operations Manager is directly responsible for the effective performance of a number of offices and/or contracts. This includes ensuring that all actions are taken to ensure these contracts are delivered within budget and to agreed quality standards.

Through remote, direct and indirect management, the Senior Operations Manager should ensure adequate workflow issues are addressed and milestones necessary for the participants journey (s) are achieved.

A Senior Operations Manager is responsible for their teams' and his/her strict adherence to the guidelines in accordance with the programme’s requirements and Reed in Partnership’s policies and procedures. This is not an exhaustive list and a Senior Operations Manager will be expected to carry out any other duties as may be specified by the line manager from time to time. This profile is non-contractual.

Just some of your day-to-day responsibilities will include

People Motivation, Coaching and Development

Senior Operations Managers ensure the smooth running and productive dynamics of their teams by acting as a lynchpin between all key individuals and teams behind/within the participant 1 s journey to Employment.

Performance Management and delivery

Senior Operations Managers manage their teams by monitoring all elements of the sales management process, motivating, ensuring and supporting co-members to perform effectively their roles in supporting participants into and sustaining in employment.

Relationships and Stakeholder Management

Senior Operations Managers develop and maintain professional relationship with internal stakeholders as well as with employers and wider Employer organisations .

Finance and Facilities

Senior Operations Managers are responsible for the management of financial resources and facilities within their remit.

Quality and Continuous Improvement

Senior Operations Managers are responsible for the continuous improvement at the team level and contribution of continuous improvement at the organisational level.

What’s in it for you?

Alongside a generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:

• 25 days annual leave (pro-rata for part time) plus statutory bank holidays

• Reed Pension Scheme

• Award Winning Management & Leadership training

• Professional & Personal Development Funds

• Bi-annual pay reviews

• Plus much more that can be found Here

With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.

To be successful in this role, we are looking for someone with

Essential Attainments:

• Extensive experience of team management across multiple offices and multiple contracts within the Employment support sector

• Experience and understanding of the design and implementation of complex operational processes across multiple teams.

• Degree or relevant qualification.

• A minimum of two A-Levels or an equivalent Level three Diploma.

• GCSE English Language at a minimum of a Grade B (or equivalent Level two qualification). OR achievement of a Level two in Literacy Assessment at interview stage.

Essential Criteria:

• Satisfactory demonstration of the Senior Operations Managers’ attributes as detailed below.

• Understanding of Publically funded contracts & OSTED standards (where applicable)

• Technical skills include strong administration skills, good computer/technology skills, basic numeracy/spreadsheet skills and good written communication/record keeping skills.

• Personal interests include interest in people and willingness to learn.

• Personal circumstances include willingness to travel.

Desirable Criteria:

• Experience of working on programmes targeting relevant disadvantaged groups in society.

• Experience of delivering foundation/ vocational learning programs.

• Technical skills include the ability to use technology to deliver results and knowledge of welfare/benefits system.

• Personal interests include interest in career and self-development.

• Personal circumstances allow for extensive UK travel which is a requirement of this role.

• Fluency in more than one language

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.

Similar Jobs (3)

Partnership Manager - EOI

locations RinP Morden (RinP) time type Full time posted on Posted Yesterday

Engagement Officer - EOI

locations RinP Morden (RinP) time type Full time posted on Posted 20 Days Ago

Team Leader - EOI

locations RinP Morden (RinP) time type Full time posted on Posted 20 Days Ago

Whilst some roles are advertised as Full-Time, we may be able to consider applicants who are looking to work on a Part-Time basis. If you would like to explore this further please discuss this with the talent partner for the role. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements.

Why work here?

We have an on-going strategic priority to make this a great place to work.

We are a family-owned company. We think this makes us unique compared to a lot of other companies. It is fundamental to the way our workplaces operate, the decisions we make and how we treat each other.

Our workplaces have been recognised for multiple awards. Most recently we were really proud to be presented with three UK Employee Experience Awards in 2022: Gold for Best Talent Management Programme, Silver for Diversity and Inclusion and Bronze for Best Large Company to Work For.

About Us

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Contact Us

Phone: [phone]
Email: [e-mail]