Senior Operations Manager - Cancer & Complex Joints (NHS AfC: Band 8c) - Senior Programme Manag[...]

Royal National Orthopaedic Hospital (RNOH) NHS Trust; Greater London; On-site; GBP 80,000 - 92,000; Full time

Job summary

Ein führendes Unternehmen im Gesundheitswesen sucht einen Senior Operations Manager, um die chirurgischen und onkologischen Dienstleistungen zu optimieren. In dieser Schlüsselrolle werden Sie eng mit klinischen Führungskräften und externen Partnern zusammenarbeiten, um Innovationen voranzutreiben und die Patientenversorgung zu verbessern. Sie werden auch für die Implementierung eines neuen elektronischen Gesundheitsdatensatzes verantwortlich sein, um die klinische und operationale Leistung zu optimieren. Wenn Sie eine Leidenschaft für exzellente Patientenversorgung und ein Engagement für Vielfalt und Inklusion haben, freuen wir uns darauf, Sie in unserem dynamischen Team willkommen zu heißen.

Qualifications

• Erfahrung in der Leitung komplexer Verbesserungsprojekte im NHS.
• Hochentwickelte Kommunikationsfähigkeiten zur Analyse komplexer Informationen.

Responsibilities

• Verantwortlich für die effiziente tägliche Operation des Krankenhauses.
• Leitung von Projekten zur Verbesserung der Patientenversorgung und Sicherheit.

Skills

Projektmanagement

Kommunikationsfähigkeiten

Führungskompetenz

Finanzmanagement

Kenntnisse im NHS

Education

Master-Abschluss

Job description

Senior Operations Manager - Cancer & Complex Joints

NHS AfC: Band 8c

Main area Senior Programme Manager Grade NHS AfC: Band 8c Contract Permanent Hours Full time - 37.5 hours per week (N/A) Job ref 392-RNOH-1201-A

Site Royal National Orthopaedic Hospital NHS Trust Town Stanmore Salary £80,025 - £91,336 Per Annum (pro rata) Inclusive of HCAS Salary period Yearly Closing 12/05/2025 08:00

Please note in order to progress your application, your data will be processed by our 3 rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of Royal National Orthopaedic Hospital NHS Trust.

The Royal National Orthopaedic Hospital NHS Trust is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the Trust. The RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world’s most complex and innovative care to our patients

• Two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility
• Our Research and Innovation Centre works closely with our main academic partner, University College London
• Further major redevelopment underway across the Stanmore site – improving and modernising our facilities to maintain our position as the UK’s leading centre for orthopaedic medicine
• In the NHS staff survey, over 90% of our staff were satisfied with the quality of care they are able to give to patients - the best result of any NHS Trust in the country
• Our staff also indicated that they had the best experience of appraisals as compared to all other NHS Trusts.

This is a great time to join us and play a critical role in the next stage of RNOH’s journey to achieving an outstanding CQC rating.

Our aim is to remain a world-leading orthopaedic hospital with the best patient care and staff experience in the NHS. To do this, we have four core values that underpin everything that we do. We use our values to help ensure that we are always focused on the things that our staff and patients believe are most important:

• Patients first, always
• Excellence, in all we do
• Trust, honesty and respect, for each other
• Equality, for all

Our annual staff survey results have been improving year on year, with our staff telling us that their experience of working at the Trust is getting better and better. They also indicate that our staff feel very loyal to the RNOH and committed to its role in providing the very best care to our complex patient group. We hope that we can welcome you to our growing team soon.

Job overview

As we strive for continued improvement and excellence we are seeking an outstanding individual to join our team as Senior Operations Manager. Your contributions will be instrumental in shaping the future of RNOH.

As the Senior Operations Manager, you will play a critical role in shaping the future of surgery and cancer services within our Trust. You will work closely with clinical leaders, operational teams and external partners to drive excellence, innovation and patient-centred care.

Your role will also encompass significant input of operational delivery of a new Electronic Health Record, leveraging technology to optimise clinical and operational performance.

In addition to your operational responsibilities, you will demonstrate exemplary leadership qualities, fostering a culture of continuous improvement, compassionate leadership and supporting the development of our diverse workforce. Your commitment to our Trust values, equality, diversity, and inclusion will be paramount in creating an environment where everyone feels valued and can thrive.

Main duties of the job

As Senior Operations Manager you are accountable to the Unit Director of Operations for Surgery and Cancer Services for the effective and efficient day to day operation of the hospital, delivering patient care to the highest levels of safety and quality, meeting all national and local performance criteria and targets, whilst operating within agreed financial parameters.

The portfolio for is broad and a great opportunity to make an impactful and positive difference. Services include: Upper Limb, Joint Reconstruction, Sarcoma and Hip and Knee.

Working for our organisation

At the Royal National Orthopaedic Hospital (RNOH), we’re proud to be recognised as a global leader in our field and the UK’s leading orthopaedic hospital. We have demonstrated some of the best performance nationally in our patient and staff experience surveys and have invested in key people, infrastructure and services to support our continued growth. Everything we have achieved and continue to achieve is testament to the continued commitment and dedication of our staff to our patients, the Trust and each other.

As we embark on the next stage of our ambitious strategy delivery and implementation of an EPR, now has never been a better time to join us. To succeed in this role you will be a healthcare leader with substantial operational experience, innovative mind-set, proactive, reliable, influential, excellent communication skills and who leads with compassion.

Our strategy is centred on four pillars enabling us to ensure our sustainability and our ability to continue delivering care to patients that is amongst the best in the world.

· Significantly grow in scale

· Increase efficiency

· Work through multiple partnerships

· Be a great place to work and receive care

This is an exciting time to join RNOH. We look forward to hearing from you.

Detailed job description and main responsibilities

Service Delivery and Improvement: Be responsible for interpreting national guidance and translating it into service development plans to align national direction/strategies and regional priorities, considering the necessary changes in current practice and resources implications.

Develop, produce and present recommendations and business plans for the development of the service as required and directed under the memorandum of understanding.

Performance Management: Ensure that operational efficiency indicators, including Model Hospital and other benchmarking tools, are deployed to measure and develop plans for the effective and efficient running of Cancer and complex joints.

Ensure that systems and processes exist to measure and deliver required national and local access, efficiency and other targets as specified by the Trust and wider NHS.

Leadership and Management: Provide expert project and programme management leadership to partners/projects. Operate in a highly political and sensitive environment.

Financial Management: Be accountable for the Cancer and complex joints.

Person specification

Qualifications and Training

• • Educated to Masters level or equivalent level of experience of working at a senior level in specialist area i.e. programme management

Experience

• • Experience of successfully leading large or complex improvement projects and programmes
• • Expert knowledge of portfolio, programme and project management in a NHS context
• • Experience of working and influencing senior teams
• • Experience in working with Children’s Services within the NHS

Knowledge and Skills

• • Highly developed communication skills with the capability to analyse, review and make sense of highly complex, sensitive or contentious information across a diverse range of subjects responding openly to questions to ensure full understanding and engagement
• • Evidence of planning and delivering programmes and projects and services on time
• • Ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales

Personal Attributes

• • Demonstrable commitment to partnership working with a range of external organisations.
• • Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others Consistently looks to improve what they do, looks for successful tried and tested ways of working, and also seeks out innovation

We are committed to equal opportunities in employment and offer a range of flexible working practices. Part-time and job share applications will be considered.

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you areeligible under theUKVI points based system .

By applying for this post you are agreeing to RNOH transferring the information contained in this application to its preferred applicant management system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Record (ESR) system and other secure, internal NHS workforce systems.

Additionally, by applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers. Therefore we want you to complete your e-learning modules prior to joining our organisation.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

The RNOH operates a Smoke-Free Policy. Smoking is not permitted on any of the Trust’s premises (including the grounds that those premises are sited on) or in any Trust owned vehicle.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks youridentity and right to work documentation will be verifiedremotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk

RNOH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of RNOH will have their original documents verified using this technology.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Julie Kerr Job title Unit Director of Operations Email address [e-mail] Telephone number 07961122477 Additional information

If you meet the criteria we would encourage you to make contact for an informal discussion.

Please contact Julie Kerr to arrange an informal conversation with the Unit Director of operations for surgery & cancer services.