Senior Operations Manager, AMZL

Amazon; Mansfield; On-site; GBP 60,000 - 80,000; Full time

Job summary

Amazon is seeking a Senior Operations Manager for its Japan Logistics team. The role involves overseeing operations, managing teams, and driving improvements to ensure efficient delivery services. Candidates should have extensive operations experience and leadership skills.

Qualifications

• 10+ years of operations experience in supply chain, logistics, transportation, or retail.
• Experience leading and managing a team of 10+ people.

Responsibilities

• Oversee budget, people development, and operational objectives for a Delivery Station.
• Manage and lead a team of Operations and Area Managers.
• Drive vision, quality initiatives, and process improvements.

Skills

Leadership

Communication

English

Team Management

Education

Bachelor’s degree

Job description

Position Overview

This position will be located in the Kansai area. Amazon is seeking a Senior Operations Manager to join our Japan Amazon Logistics team. The goal of Amazon Logistics (AMZL) is to build a world-class last mile operation delivering to customers. We aim to exceed customer expectations by ensuring quick, accurate, and cost-effective deliveries, and we are expanding rapidly in Japan.

Key Responsibilities

1. Oversee budget, people development, and operational objectives for an Amazon Logistics Delivery Station (DS).
2. Manage and lead a team of Operations and Area Managers, coaching and mentoring to meet performance objectives.
3. Build positive employee relations and leadership bench strength within the DS.
4. Ensure safety, quality, performance, customer experience, and people development across all delivery station operations.
5. Drive vision, quality initiatives, process improvements, and lean initiatives to meet and exceed business plans.
6. Identify and close performance gaps, set clear expectations, and measure performance for Operations and Area Managers.
7. Manage daily relationships with multiple Delivery Service Providers (DSPs).
8. Present operational metrics to senior leadership regularly.
9. Hire, develop, and retain top talent, including talent acquisition, performance management, learning, and engagement.
10. Leverage team ideas to create improvement plans and foster a strong culture and engagement.
11. Share best practices across departments and shifts.
12. Collaborate with key business partners to support projects and initiatives.

About the Team

• Introduction of Last Mile, AMZL Department.
• Introduction of Operations roles.
• Work location in the Kansai region.

Equal Opportunity Statement

Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or other protected classes. For disability accommodations, visit this link.

Minimum Qualifications

• Bachelor’s degree or relevant experience.
• 10+ years of operations experience in supply chain, logistics, transportation, manufacturing, retail, etc.
• Experience leading and managing a team of 10+ people.
• Business-level English proficiency.

Preferred Qualifications

• Extensive operations experience in a fast-growing company or industry.
• 15+ years of operations experience.
• Experience leading rapid expansion plans.
• Proven record of delivering multiple programs on time.
• Excellent communication skills.
• Business-level Japanese proficiency.
• Enthusiasm for working in a diverse and inclusive environment.

For workplace accommodations during the application process, visit this link. If your region isn’t listed, please contact your Recruiting Partner.