Senior Operations Manager

Red Hotels Ltd; Mawgan Porth; On-site; GBP 42,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Learning and progression opportunities

Permanent contract with 28 days holiday

Long service scheme

40% off food and drinks

Health Shield Healthcare Plan

Accommodation available if relocating

Job summary

Red Hotels Ltd in Mawgan Porth is seeking an experienced Senior Operations Manager – Rooms & Guest Experience. As a leader, you will ensure exceptional guest experiences while fostering a supportive and operationally efficient environment across the hotel.

Your experience in the hospitality sector and exceptional leadership skills will enable you to oversee reception, guest experience, and housekeeping departments effectively. A competitive salary of £42,000 - £46,000 plus tips is offered, along with a range of perks including vacation days and health plans.

Qualifications

• Experience in a high-quality hotel or hospitality environment.
• Confidence in leading guest-facing operational teams.
• Strong attention to detail and organizational skills.

Responsibilities

• Ensure guests' experiences are seamless and memorable.
• Execute a consistent operating plan for the hotel.
• Lead activities and retail offering.
• Focus on sustainable business practices.
• Coordinate effectively for team and guest interactions.

Skills

Senior operational leadership experience

Leading operational teams

Sound English both spoken and written

Excellent organization

Proactive problem-solving

Passion for developing people

Tools

Booking and management systems

Job description

Senior Operations Manager – Rooms & Guest Experience

Are you an experienced, highly driven and motivated senior hospitality leader who can deliver exceptional service, operational standards and memorable guest experiences at every touch point in our guest journey?

As one of our senior managers you will help create an authentic place where people want to be. Working across both hotels, you will lead Reception, Guest Experience, Housekeeping, Create activities and Retail with warmth, clarity and commercial awareness. You will be a supportive and inspirational leader who nurtures and coaches managers and teams, while remaining present, accessible and connected to the day-to-day guest experience.

We are currently looking for an experienced Senior Operations Manager Rooms & Guest Experience to join our team.

Your responsibilities will include:

• Ensuring our stage is always set and looking spectacular, our guests are met with warmth and friendliness, and their experience feels seamless, joyful and memorable from arrival to departure.
• Executing a clear, consistent and adaptable operating plan for Reception, Guest Experience, Housekeeping, Create activities and Retail that values each individual’s contribution and supports the wider hotel operation.
• Leading our Create activities and Retail offer so it is distinctive, well hosted, commercially aware and reflective of the Red Hotels experience.
• Focusing on sustainable practices to protect the business for the next generation
• Work with our senior leaders across our business so it flourishes and all our people can contribute & celebrate this success.
• Coordinating your time effectively so our people appreciate the value of every interaction, and our guests appreciate your energy and passion.

Our ideal candidate will have:

• Senior operational leadership experience in a high-quality hotel, hospitality or guest experience environment.
• Experience leading Reception, Housekeeping and guest-facing operational teams, with confidence overseeing standards, service delivery and team performance.
• Sound English both spoken and written
• Demonstrated literacy, numeracy, and attention to detail
• The ability to manage priorities and time using excellent organisation
• The initiative to seek solutions, proactively solving problems
• A passion for developing people around them to succeed together
• Knowledge of booking and management systems, with an understanding of activities, retail, stock control or experience-led programming desirable.

What we offer:

As a family-owned independent Cornish business, we value every member of our talented team, and we offer a range of benefits and perks to reflect our commitment to making our hotels such a desirable place to work. These include:

• Competitive salary £42,000 - £46,000 plus tips
• A people‑centric working environment
• Learning and internal career progression opportunities
• A permanent contract with 28 days holiday per year, rising by an additional day each year, up to five years
• Long service scheme – enjoy a free stay at Bedruthan after your first year!
• Enjoy 40% off food and drinks, along with a range of other services throughout the hotel with our own discount scheme
• Local partnership discounts
• Health Shield Healthcare Plan
• Accommodation is available if relocating