Senior Operations Manager

Fanatics; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Senior Operations Manager to lead site operations and optimize service delivery. This role involves full ownership of functional KPIs and team development, ensuring efficient execution of operational plans while managing resources and budgets. The ideal candidate will have over 5 years of operational leadership experience in a high-volume direct-to-consumer environment, showcasing their ability to lead multiple teams and drive change in a fast-paced setting. Join a company that values diversity and inclusion, and make a significant impact on operational performance and team success.

Qualifications

• 5+ years of operational leadership in a high volume D2C environment.
• Experienced in leading multiple teams in a fast-paced setting.

Responsibilities

• Ensure safe and efficient execution of operational plans.
• Manage, coach, and develop leaders with a focus on succession planning.

Skills

Operational Leadership

Team Management

WMS Tools

Data Analysis

Communication Skills

Change Management

Tools

WMS Systems

Job description

Purpose of the Role:

Leadership and of site operations. Full ownership -through a team of leaders - for the delivery of functional KPIs. The SOM is the senior operational functional leader, owning team development, improvement plans, tactical execution. The role optimises service, cost and functional plans.

Duties & Responsibilities:

• Safe and efficient execution of operational plans.
• Management, coaching and development for all leaders including a succession plan for all leadership roles.
• Development and deployment of department plans including regular communication across the department of performance and operational priorities.
• Ownership of the departmental resource and capacity plans.
• Ownership of performance management and recovery plans where required.
• Meet or exceed agreed performance targets for service and efficiency.
• Ownership of operational budgets.
• Effective communication across internal/ external stakeholders to secure support and resources where required.

Knowledge & Skills:

• 5+ years operational leadership experience in a high volume D2C environment.
• Experienced leading multiple teams in a high tempo environment.
• Knowledgeable operator and user of WMS tools, systems and experienced in reporting standards.
• Experienced leading change in a high growth business.
• Skilled communicator and owner of functional performance, plans and projects.
• Highly proficient at using, understanding and managing data including routine analysis of performance and trends.
• Experienced team and process builder

Key Stakeholders:

• International operational peers.
• HR, L&D and technical business partners.
• Local leaders defining supply and demand.
• Finance business partner.
• Leaders and project managers engaged in functional plans and initiatives.

We are an equal opportunity employer and celebrate diversity and inclusivity at Fanatics. Our commitment to inclusion drives us forward every day; across all races, gender, gender identities, age, sexual orientation, religion & spiritual beliefs, neurodiversity, disability and all identities of our people both current and future. If you have any requirement(s) for reasonable accommodations to participate in the job application or interview process, and/or to perform essential job functions, please contact us.