Senior Operations Manager

We Group; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

We Group is seeking an experienced Senior Operations Manager to lead the in-house OPS team. You will own operational planning and delivery for festivals, large outdoor events and community projects from early planning through live delivery, working closely with clients, suppliers and authorities.

You will manage multiple workstreams—traffic, security, licensing and safety documentation—while collaborating with the OPS Account Director and teams across The Fair, We Are Placemaking and We Are OPS.

Qualifications

• Strong background in live event operations with hands-on leadership.
• Ability to own complex projects from planning through live delivery.
• Lead operational workstreams including traffic, security, ingress/egress, licensing, stakeholder engagement and safety documentation.
• Experience managing clients, suppliers, local authorities and multi-agency partners.

Responsibilities

• Lead the operational planning and delivery of projects across festivals, large-scale outdoor events, public realm activations and community projects.
• Oversee traffic, security, licensing, stakeholder engagement and event safety documentation.
• Manage relationships with clients, suppliers, local authorities and multi-agency partners.
• Collaborate with OPS Account Director and wider teams to improve operations processes and documentation.
• Occasional travel and off-site periods during peak event season.

Skills

Live event operations

Stakeholder management

Project leadership

Multi-agency coordination

Job description

PLEASE NOTE: Applications via LinkedIn will not be accepted. To find out how to apply, please review the 'Application Process' section below.

Organisation:We Group (The Fair, We Are Placemaking and We Are OPS)

Location: Hoxton, London

Reporting to: OPS Account Director

We’re looking for an experienced Senior Operations Manager to join our in‑house OPS team and lead the operational planning and delivery of projects across festivals, large‑scale outdoor events, public realm activations and community projects.

This is a senior, hands‑on role for someone with a strong background in live event operations who is confident taking ownership of complex projects from early planning through to live delivery. You will lead operational workstreams including traffic, security, ingress and egress, licensing, stakeholder engagement and event safety documentation, while managing clients, suppliers, local authorities and multi‑agency partners.

Working closely with the OPS Account Director, Health & Safety Manager and teams across The Fair and We Are Placemaking, you will help ensure projects are planned safely, practically and to a consistently high operational standard.

Alongside leading your own projects, you will contribute to the wider development of OPS through supplier management, company systems, new business pitches and the continued improvement of operational processes and documentation.

The role is based in Hoxton, London, with a regular mix of office and on‑site work. There is a requirement to work away from home during the week and at weekends, occasionally abroad, particularly during the main event season from late May to mid‑September. Due to the collaborative nature of the role, applicants should be based in London or within a commutable distance of our Hoxton office.

Please view the full job description before applying - this is available on our website: https://wearethefair.com/careers/senior-operations-manager

We strive to create the best possible experiences for everyone, and for everyone to feel valued and included. Our greatest strengths come from the people who make up our family – they are the magic behind the machine.

We are committed to equal opportunities and do not discriminate against any employee or applicant because of age, race, religion, ancestry, national origin, sex, gender identity, sexual orientation, disability, marriage, caring responsibilities, or pregnancy and maternity.

We welcome applications from deaf and disabled people. If you require reasonable adjustments to apply for the position or attend an interview, please let us know by calling 0203 916 6310 or emailing [e-mail]