Senior Operations Manager

Buscojobs; Greater London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player in the sporting sector is seeking a Senior Operations Manager to oversee venue operations and ensure exceptional service delivery. This dynamic role requires a leader with a continuous improvement mindset and a passion for sports. You will manage a diverse team, drive operational standards, and collaborate with various departments to enhance the customer experience. Join a vibrant environment where your contributions will support elite athletes and promote community engagement in sports. This is an exciting opportunity to make a significant impact in a fast-paced, rewarding setting.

Benefits

Flexible working arrangements

Free parking

Performance gym membership

Discounts at food & beverage outlets

Complimentary court hire

Family and friends’ discounts

Discounts on holiday programs

Qualifications

• 7+ years of operational leadership experience in venue or event operations.
• Strong financial acumen with experience in budget management.

Responsibilities

• Lead back-of-house operations, including compliance and risk management.
• Manage budgets and track expenses to meet financial targets.

Skills

Operational Leadership

Budget Management

Risk Management

Stakeholder Management

Problem-Solving

Team Leadership

Organizational Skills

Communication Skills

Education

Tertiary qualifications in business or operations

Job description

Our venues are more than just sporting facilities that can host world-class championship events. They are also home day to day, for juniors who are just starting out or are training and competing at a community, state or national level. They provide recreation and recovery facilities servicing a range of diverse needs.

Our venues operate proudly at the heart of premier multi-sport facilities in Victoria, and we’re dedicated to fostering peak performance, unlocking potential and delivering top quality experiences. State Sport Centres proudly operates to fuel passion, inspire excellence, create opportunity and contribute to the wellbeing of the Victorian community.

Are you ready to play a crucial role in the dynamic world of State Sport Centres?

If you are an experienced operations leader ready to take on your next professional challenge and you have a drive to support sport and create a legacy of excitement, engagement and inspiration, we want to hear from you.

About the role:

We are seeking a dynamic and energetic Senior Operations Manager who thrives in a dynamic, fast-paced environment and is passionate about supporting sport and recreation at all levels. This key leadership role is ideal for someone with a continuous improvement mindset, exceptional attention to detail, and a drive to deliver operational efficiency and effectiveness across multiple venues.

As the Senior Operations Manager, you will be responsible for overseeing the safe and efficient operations of SSCT venues, ensuring the highest standards in venue preparation and presentation. You will lead a diverse team of operations professionals, including Venue Operations Managers and their teams, to ensure smooth back-of-house functions, compliance, safety, and risk management across all venues.

As the Senior Operations Manager your primary responsibilities will include:

• Lead back-of-house operations, including compliance, safety and risk management across all SSCT venues
• Line manage Venue Operations Managers at State Basketball Centre and Lakeside Stadium, ensuring the successful delivery of events, bookings and activities to agreed standards
• Manage cleaning, security, car parking, and other key supplier contracts
• Drive operational standards and procedures to ensure consistency across all venues
• Collaborate with cross-functional teams including Events & Bookings, Customer Experience, Finance, Facilities Management and Marketing to deliver exceptional service
• Oversee the development and implementation of Standard Operating Procedures and ensure compliance with Health & Safety, Risk, and Emergency Management principles
• Manage budgets, track expenses and ensure financial and operational targets are met
• Develop, mentor and lead venue teams to deliver outstanding results and foster a culture of continuous improvement

Required skills and Qualifications:

• Tertiary qualifications in business, operations, events, project management or a related field
• 7+ years of operational leadership experience in venue or event operations, with expertise in risk, quality, and safety
• Strong financial acumen with experience in budget management and reporting
• Proven leadership skills with the ability to inspire and manage large teams
• Excellent stakeholder management and communication skills
• Strong organisational and problem-solving abilities, with the ability to balance attention to detail with strategic thinking
• Resilience and emotional balance, with the ability to manage change and lead through complexity
• Solution-orientation, with the ability to mentor others and drive team performance
• A collaborative leader who builds rapport quickly and fosters a positive, inclusive working environment
• Ability to thrive in a fast-paced, ever-changing environment with multiple priorities
• Flexibility to work varied hours, including weekends and public holidays as necessary to manage venue and event demands
• Victorian Working with Children’s Check

Why is this a great place to work?

You will love working at the State Sports Centres. Here’s just a few reasons why:

• Flexible working arrangements
• Great staff benefits including free parking, performance gym membership, discounts at SSCT food & beverage and retail outlets and complimentary court hire for casual bookings across the stadiums
• Family and friends’ discounts on performance gym membership
• Discounts on holiday programs and creche for dependents
• You will be challenged daily and can develop yourself as a person as well as gaining valuable career skills
• We have a fantastic team of people who are great to work with
• Join us in our mission to help people to be excited about sport, engage in healthy activity and feel inspired to be their best
• We are surrounded by elite athletes daily and you will support various elite sports and world class events

SSCT values diversity, is an equal opportunity employer, and encourages applications from culturally and linguistically diverse backgrounds including Aboriginal and Torres Strait Islanders, and from people with disabilities. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are visitors to our venues and facilities. Successful applicants will be required to provide a current Working with Children Check before being able to commence employment.

• Working with Children / Working with Vulnerable People Check

Application Instruction

Please send us a resume and cover letter supporting your application for this exciting role with State Sport Centres. We will be reviewing applications and commencing interviews as they come in, so please don't delay in applying.

For further information please contact:

Abigail Grant, Talent Acquisition Business Partner

Improve your chances at getting this job