Senior Operations Manager

Arthur; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance business in Greater London is seeking an experienced Operations Manager to oversee underwriting operations and enhance service excellence. You will manage day-to-day operations, ensure compliance with contracts, and lead a team of coordinators. Ideal candidates will have operational management experience in the London Market and demonstrate strong leadership and problem-solving skills.

Qualifications

• Experience in operational management within the London Market.
• Proven track record in leading teams and managing third-party providers.
• Data-driven approach to performance and problem-solving.

Responsibilities

• Oversee day-to-day service delivery for underwriting operations.
• Manage relationships with outsourced partners and ensure contract compliance.
• Support onboarding of new business lines, products, and processes.
• Act as a key contact between onshore and offshore teams.
• Lead a small team of underwriting operations coordinators.
• Monitor performance and SLAs, reporting progress to senior management.
• Drive continuous improvement and operational transformation initiatives.
• Collaborate with IT and Transformation teams to deliver system and process enhancements.
• Ensure compliance with all regulatory requirements and SOPs.

Skills

Leadership

Performance Management

Problem-Solving

Operational Management

Job description

Overview

An exciting opportunity for an experienced Operations Manager to join a leading insurance business. This newly created role sits within the UK & London COO function, supporting underwriting operations and driving service excellence through both direct and outsourced teams. You’ll play a key role in improving operational resilience, service delivery, and process efficiency across underwriting operations.

Responsibilities

• Oversee day-to-day service delivery for underwriting operations.
• Manage relationships with outsourced partners and ensure contract compliance.
• Support onboarding of new business lines, products, and processes.
• Act as a key contact between onshore and offshore teams.
• Lead a small team of underwriting operations coordinators.
• Monitor performance and SLAs, reporting progress to senior management.
• Drive continuous improvement and operational transformation initiatives.
• Collaborate with IT and Transformation teams to deliver system and process enhancements.
• Ensure compliance with all regulatory requirements and SOPs.

What we’re looking for

We are keen to speak with accomplished operations professionals with experience in operational management in the London Market.

You will demonstrate excellent leadership in managing teams and third-party providers, with a data-driven approach to performance and problem-solving.