Senior Operations Manager

ZipRecruiter; Exeter; On-site; GBP 60,000; Full time

Job summary

A leading recruitment platform in the UK is seeking a Senior Operations Manager to drive optimization across their retail and ecommerce supply chain. The candidate will lead strategic improvements, enhance cost-efficiency, and promote innovation through automation and digital tools. The ideal candidate has a Bachelor’s degree in a relevant field and experience in supply chain performance in retail or FMCG environments.

Qualifications

• Experience in supply chain performance, planning, or network optimisation.
• Background in retail or FMCG environments.
• Demonstrated success in leading operations improvement programmes.

Responsibilities

• Lead strategic improvements across retail and online supply chain.
• Develop plans to optimise cost, speed, and quality.
• Monitor and report performance, identifying opportunities.

Skills

Project leadership

Analytical skills

Stakeholder influence

Supply chain performance

Network optimisation

Proficiency in Excel

Education

Bachelor's degree in Supply Chain, Engineering, or Business

Tools

SAP

Power BI

Job description

Job Description

Senior Operations Manager | Retail | £60k

We are looking for 2 x Senior Operations Managers. One role will focus on Continuous Improvement & Innovation. The other role will focus on Performance & Productivity. This is a high-impact position as the Senior Operations Manager sits at the heart of our supply chain transformation. Reporting to senior leadership, you'll be the driving force behind optimising our end-to-end retail and ecommerce network—making it leaner, smarter, faster, and more resilient.

From short-term tactical improvements to long-term strategic redesigns, you'll lead initiatives that enhance cost-efficiency, service quality, and operational scalability.

You'll also be at the forefront of automation and digital innovation, empowering the business to deliver exceptional customer experiences across every channel.

The role of Senior Operations Manager

• Lead strategic improvements across our retail and online supply chain network.
• Develop and deliver plans to optimise cost, speed, and quality.
• Partner with teams across Logistics, IT, Retail, and Procurement.
• Champion innovation through automation, digital tools, and data-led decisions.
• Monitor and report performance, identifying opportunities and delivering results.

What We're Looking For

• Experience with a Bachelor's degree in Supply Chain, Engineering, Business, or similar.
• Experience in supply chain performance, planning, or network optimisation.
• Background in retail or FMCG environments, with exposure to both store and online fulfilment.
• Demonstrated success in leading network or operations improvement programmes.
• Strong project leadership, analytical skills, and stakeholder influence.
• Proficiency in Excel and familiarity with tools like SAP, Power BI, or Supply Chain software.