Senior Operations Manager

Signature Career Management; England; On-site; GBP 50,000 - 80,000; Full time

Job summary

An exciting SME in the UK is seeking a Senior Operations Manager to lead their operations team. This role involves driving performance, shaping service delivery, and leading change in a fast-growing environment. Ideal candidates will have experience in FMCG or service sectors, with a focus on collaborative leadership and process improvement.

Qualifications

• Proven experience in a senior operations leadership role.
• FMCG or service-sector experience is advantageous.
• Ability to drive performance and efficiency.

Responsibilities

• Drive performance across operations and lead a talented team.
• Shape how the business delivers its services at scale.
• Translate vision into delivery and structure.

Skills

Strategic thinking

Leadership in operations

Quality obsession

Collaboration

Process improvement

Adaptability to change

Job description

I’m currently partnering with one of the most forward-thinking, service-obsessed and genuinely exciting businesses I’ve had the pleasure of working with. Their NPS is exceptional, and their internal culture? Next level – built around growth, development and shared success.

They move quickly, ask the right questions, challenge the norm and are delivering some seriously progressive operational solutions that are raising the bar when it comes to customer and employee experience. This role – and this business – will stretch you, inspire you, and reward you. They stand apart from their competition, not just on what they do, but how they do it. Culture-wise, it’s all about high standards, shared wins, and ambitious service delivery that drives tangible outcomes.

Over the last few years, they’ve evolved massively – building capability, embedding smarter systems, and growing in all the right places. As part of that ongoing evolution, they’re now on the lookout for a Senior Operations Manager to steer the ship through its next phase of growth.

This is a key leadership role where you’ll be driving performance across operations, leading a talented team, and shaping how the business delivers its services at scale. To thrive here, you’ll need to be:

• A strategic thinker who loves translating vision into delivery and structure
• Experienced in leading multi-functional ops teams, with a focus on service, efficiency and process improvement
• Obsessed with quality – someone who understands the detail but doesn’t get lost in it
• A collaborative operator who builds trust with stakeholders and creates alignment
• Comfortable with pace, change and building scalable infrastructure
• FMCG or service-sector experience is a definite advantage

This is a fast-growing SME that’s delivering something genuinely different – do you want to be part of the journey?

To apply directly, please send a copy of your CV to [e-mail] or alternatively, click 'Apply'.

Whilst we will always endeavour to respond to you, due to the high levels of applications we receive, this isn’t always possible. If you are not contacted within 3 working days, unfortunately, you haven't been shortlisted for this role.

Please note Signature Career Management is acting as an employment agency.