Senior Operations Manager

Manchester Arndale; Devon and Torbay; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading facilities management company is seeking a Senior Operations Manager to oversee cleaning operations across multiple sites in England. This role involves managing budgets, ensuring client satisfaction, and developing a high-performing team. Candidates should have experience in the contract cleaning sector and a proven track record in people management and business development. An ethical work environment and competitive benefits are offered.

Benefits

Free Online Doctor Consultations

Competitive Salary

Contributory Pension

21 Days Annual Leave

Training and Development Opportunities

Qualifications

• Proven ability of managing people and a revenue of around €30 Million.
• Passionate and motivational people manager.
• Knowledge of environmental sustainability practices.

Responsibilities

• Oversee cleaning operations across multiple sites in the region.
• Ensure financial targets are met and costs controlled.
• Manage recruitment and training for direct reports.

Skills

People management

Financial management

Business development

Contract management

Education

Experience in contract cleaning sector

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment

About The Role:

We offer a wide range of support and benefits to our employees including:

• Free Online Doctor Consultations via Web-doctor
• Competitive Salary
• Contributory Pension after qualifying period
• 21 Days Annual Leave increasing with service to 26 Days
• Staff Benefits/Discount Programme
• Employee Assistance Programme
• Training and Development Opportunities

We are searching for a Senior Operations Manager to manage and oversee a team of Managers and personnel to ensure high standards of cleanliness across client sites. At OCS, being your best is at the heart of our values. This is why we will provide you with all the tools, training, support and resources that you need to develop in your career.

Job Purpose:

The Senior Operations Manager is responsible for overseeing cleaning operations across multiple sites within a designated region. This role ensures

Key Responsibilities:

• Business Growth and Profitability

To ensure action plans are in place and are reviewed on a regular basis to ensure the achievement of all targets set and in line with the business goals

• To ensure all costs are controlled within budgets
• Ensure contract prices are reviewed and increases agreed with clients
• Ensure that the company purchasing procedure is followed and that documentation is completed such as Plant & Machinery Capital Requisition and Purchase Order Forms.
• To ensure the Region achieves/exceeds its financial targets annually and periodically as required, this includes profit & loss and sales
• To liaise regularly with your line Manager/Directors in terms of business objectives, financial aspects, innovation and business growth opportunities
• To attend review meetings on at least a monthly basis to review the Region’s actual financial performance against budget and requirements.
• To achieve new sales growth, identify opportunities for the company. Directing the Business Development Manager and management team accordingly.

• Contract/ Site Management

Ensure the cleaning specification is implemented and adhered to. Review the contracts as necessary to meet the company and clients’ requirements.

• Regular client liaison to monitor standards, satisfaction with the service provided and to build relationships with key clients.
• Monitor, review and analyse client satisfaction, via the Quality Service Level Indicator/ECAT procedure and to ensure all problems are resolved promptly and effectively.

• People Management

To oversee the recruitment, induction, training and development of direct reports, to ensure a high calibre of capable managers and supervisors.

• To ensure that all managers and supervisors understand and are focused on meeting the Region and company objectives.
• Monitor and review performance of managers and direct reports in terms of their budgets and effectively communicate the company’s required standards.
• To carry out an annual performance/ personal development appraisal with managers and direct reports.
• Ensure that each member of staff has received an induction, health and safety training, supervision and information and appraised as required.

The Person

An experienced Senior Manager with proven ability of managing people and revenue of c€30 Million contract cleaning sector is essential

• A passionate and motivational people manager
• Ensure Innovation and Social mobility charters are embedded within the company
• Work towards ensuring the company is Carbon Neutral policy
• Maintain the brands way of working, uphold and protect our culture and values as a business.

Why Work for Us

• Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources.
• Equal Opportunities Employer who promotes diversity.
• Innovative Approach to the Employee Journey
• A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.