Senior Operations Lead - Hybrid Research Delivery

The Harris Poll UK, A Stagwell Company; Southampton; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

30 days Annual Leave + 8 Bank Holidays

Flexible hybrid working model

Private medical insurance, dental and

Enhanced parental leave - Maternity/Ad

Salary Sacrifice Pension Scheme

Employee Assistance Program

Employee Discounts Platform

Dog friendly office in Southampton

Job summary

The Harris Poll UK, part of the Stagwell network, is seeking a Senior Operations Executive in Southampton to lead the operational delivery of diverse research projects. You will leverage in-house technology and partner platforms to design best-fit processes and ensure high-quality outcomes for clients.

You will own project delivery, manage multiple priorities, and collaborate with Research, Operations and Development teams while continually improving ways of working and expanding your technical

Qualifications

• Previous experience in a research operations, project delivery or similarly fast-paced operational environment.
• Exceptional attention to detail, with clear, confident and effective communication skills.
• A positive, proactive mindset, with curiosity and a genuine appetite to learn and develop.
• Excellent project management and organisational skills, with the ability to manage multiple competing priorities and deadlines simultaneously.
• Strong analytical and problem-solving skills, with the ability to think logically, investigate issues and identify effective solutions.
• The confidence to take ownership and work independently, while collaborating effectively as part of a wider team.
• Strong digital capability, including confidence using Microsoft Excel, and the ability to quickly learn and develop proficiency in new technologies and software.
• Experience with simple programming languages, such as HTML and CSS, or the aptitude and enthusiasm to develop these skills.

Responsibilities

• Own the operational delivery of a variety of research projects and programmes, from survey programming and quality assurance through to fieldwork and data delivery. Support research teams with the delivery of strategic reporting where required.
• Deliver projects on time, within budget and to a consistently high standard, balancing quality, pace and commercial considerations.
• Manage competing priorities effectively, maintaining oversight across multiple projects and programmes and making sound judgements about where attention and resource are needed most.
• Proactively manage in-life projects and programmes, identifying potential risks early and taking appropriate action to mitigate them.
• Communicate clearly, accurately and proactively with internal and external stakeholders, ensuring expectations, progress, risks and changes are well managed.
• Co-ordinate effectively across Research, Research Operations and Development teams to ensure smooth project execution, clear ownership and effective handovers.

Skills

Project management

Attention to detail

Communication

Organizational skills

Analytical thinking

Problem solving

Independent work

Team collaboration

Excel

Learning new technologies

HTML/CSS basics

Tools

Excel

HTML/CSS

Job description

The Harris Poll UK, part of the Stagwell network, is seeking a Senior Operations Executive in Southampton to lead the operational delivery of diverse research projects. You will leverage in-house technology and partner platforms to design best-fit processes and ensure high-quality outcomes for clients.

You will own project delivery, manage multiple priorities, and collaborate with Research, Operations and Development teams while continually improving ways of working and expanding your technical