Senior Operations Director

Leaders In Care Ltd; London; On-site; GBP 65,000 - 70,000; Full time

Job summary

Leaders In Care Ltd is seeking a dedicated Senior Operations Director to oversee residential and supported living services for adults with complex needs in North London. The role entails strategic leadership across five services, focusing on performance metrics and compliance with CQC standards, making it ideal for those with significant experience in adult social care management. The successful candidate will offer leadership, improve service delivery, and have the autonomy to influence group strategy.

Benefits

Pension scheme

Potential access to private healthcare

Visa sponsorship

Support from centralized teams (HR, Finance, Clinical)

Qualifications

• Proven experience managing multiple adult social care settings.
• Strong working knowledge of CQC regulations.
• Excellent leadership and people management skills.

Responsibilities

• Provide strategic leadership across five adult care services.
• Line-manage two Home Managers and one Deputy Manager.
• Ensure compliance with CQC and regulatory standards.

Skills

Leadership

People Management

Service Improvement

Commercial Awareness

Proactive Leadership

Tools

Log My Care

MaxTime

Job description

Senior Operations Director – Residential & Supported Living Services
Location: North London (Barnet, Enfield, Finchley, Southgate)
Salary: £65,000 – £70,000 per annum (Depending on Experience)
Type: Full-Time | Permanent | Monday–Friday, 9am–5pm + On-Call
Sponsorship Available

We are recruiting for a dedicated and experienced Senior Operations Director to lead a group of residential and supported living services for adults with learning disabilities and complex needs in North London. The role covers five care settings, including two residential homes (CQC-rated Good) and three supported living services.

This is a hands-on, strategic position where you will be responsible for driving performance, maintaining compliance, and leading service improvements while working closely with senior stakeholders and frontline leaders.

Key Responsibilities

• Provide strategic and operational leadership across five adult care services

• Line-manage two Home Managers and one Deputy Manager (Supported Living)

• Increase occupancy levels and optimise fee structures (£800–900 residential / £600–700 supported)

• Ensure excellent compliance with CQC and regulatory standards

• Embed quality assurance systems and improve documentation processes

• Promote effective multi-disciplinary working within budget

• Develop KPIs and lead a culture of high performance

• Build strong relationships with Local Authorities and key partners

• Act as a visible and values-driven leader for quality and service-user outcomes

About You

We are looking for a Senior Operations Director who has:

• Proven experience managing multiple adult social care settings

• Strong working knowledge of CQC regulations and inspections

• Excellent leadership, people management, and service improvement skills

• Commercial awareness, including budget control and occupancy strategy

• Familiarity with care technology (e.g. Log My Care, MaxTime)

• A proactive and resilient approach to leadership

• A full UK driving licence and access to a car

What We Offer

• Competitive salary: £65,000 – £70,000 (DOE)

• Pension scheme and potential access to private healthcare

• Visa sponsorship for the right candidate

• Support from an established central team (HR, Finance, Clinical)

• Autonomy to shape service delivery and influence group strategy

Success in This Role

Within 6 months:

• Stable management teams and improved supported living occupancy

• Established QA processes and consistent documentation standards

Within 12 months:

• Strong results across key metrics (occupancy, fee generation, compliance)

• Consistent positive feedback from Local Authorities and CQC

• Recognition as a values-led Senior Operations Director with clear service impact

This is an exciting opportunity for a high-performing Senior Operations Director or experienced Paediatric Clinical Lead looking to step into a broader operational role with a market-leading, values-led care provider.

Apply today or contact Ehsan at Leaders in Care on 07533113393 for more information.
REF: LICEA