Senior Operations Coordinator

Toll Group; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading logistics company is seeking a Senior Operations Coordinator to manage and optimise International and Domestic freight movements. This pivotal role involves ensuring compliance and collaboration with cross-functional teams to deliver excellence in service. The ideal candidate will exhibit strong communication skills and operational experience in a fast-paced environment, supporting the company's vision of enhanced global logistics.

Qualifications

• Hands-on current operational experience in a multi modal/multi-directional environment.
• Commercial awareness and financial acumen is essential.
• Strong written and verbal communication skills.

Responsibilities

• Operational activity in all facets of International and Domestic freight movements.
• Ensure Occupational Health and Safety (OHS) compliance.
• Continuously review and optimise working processes.

Skills

Interpersonal skills

Communication skills

Time management

Customer-focused mindset

Education

GCSE standard (minimum of 5) including Maths and English

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Cargowise

Job description

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Senior Operations Coordinator

Apply locations Feltham time type Full time posted on Posted Yesterday job requisition id R000072679

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Primary Duties and Responsibilities

• Operational activity in all facets of International and Domestic freight movements, including Import, Export, Cross trades by Sea, Sea-Air, Air, and/or Land.
• Ensure Occupational Health and Safety (OHS) compliance in alignment with Corporate policy.
• Continuously review and optimise working processes, fostering best practices
• Ensure compliance and accountability with financial and operational metrics, collaborating with the Finance, Operational and Product teams.
• Collaborate with Sales and Finance teams to resolve issues in a timely manner.
• To work with the Operations Manager and Branch Manager to ensure timely Month End Financial formalities.
• To support colleagues and impasse knowledge.
• To ensure all customer issues are resolved in a timely and professional manner in conjunction with VP/Branch Manager/Operations Manager/Sales as required.
• To deliver Customer Service ‘’Excellence’’.
• Demonstrate a willingness to go the extra mile as a standard.

• Compliance with the Toll Group Code of Conduct and surrounding Corporate Policies
• Perform any other duties not defined in the Job Description as reasonably requested.

Knowledge/Experience

• Hands-on current operational experience in a multi modal/multi-directional environment
• Educated to GCSE standard (minimum of 5) including Maths and English (or equivalent)
• Commercial awareness and financial acumen is essential in this role.
• Working knowledge of Cargowise including Workflow and PAVE would be an advantage.
• Ability to consistently meet deadlines in a timely and accurate manner.

Technical/Professional Skills

• Excellent interpersonal and communication skills.
• Knowledge of international trade regulations and compliance.
• Flexibility to adapt to a dynamic and fast-paced environment.
• Customer-focused mindset with a proactive approach to service excellence.
• Intermediate knowledge of Microsoft Word, Excel, and PowerPoint.
• Strong time management and organisational skills with the ability to manage multiple priorities and work within tight deadlines.
• Strong written and verbal communication skills at all levels both internal and external.

Personal Attributes

• Team player, with strong interpersonal and communication skills
• Commercially oriented with a focus on continuous improvement.

Special Conditions

Occasional travel to other Toll locations is a requirement of the role

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in United Kingdom and be prepared to undertake pre-employment checks including a criminal history check and medical.