Operations Control Manager

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Senior Operations Control Manager

Department: Operations

Employment Type: Permanent

Location: London, UK

Description

Convex Insurance cares about working smarter together, which is why we use an outsourcing model to create a flexible and agile working environment. As the Senior Operations Control Manager, you help ensure our outsourced and third-party processes and systems operate within a well-established governance model across the entire Convex Group.

From a day-to-day perspective, this means you manage operations within the Outsourcing and Third-Party Management team while collaborating closely with the wider business and second line of defence.

Your aim will be to add value and assist in decision-making relating to third-party and outsourced services. You'll be seen as a trusted advisor and bring your robust understanding of third-party and outsourcer oversight, governance, risk and control as well as your opinion on how we can improve operational control and oversight processes while being fully compliant with international regulatory requirements and frameworks.

Relationship management skills are critical to success, as is an ability to synthesise change requirements and prioritise recommendations based on a comprehensive understanding of quality, risk, timeliness and cost dynamics. It is this mix of analytical, commercial and communication skills which are at the heart of the role.

You will report into the Head of Operations Control.

Key Responsibilities

• Ensure all outsourced and third-party processes and systems operate within an established governance model that is compliant with related local and international regulations.
• Support the Head of Operations Control in continually improving the governance framework and standards with a strong lens on proactive insights, customer centricity and use of AI.
• Work closely with Procurement and Outsourcing Delivery in ensuring strong due diligence and ongoing monitoring mechanisms are in place and working effectively.
• Actively influence governance and control around third-party and outsourced business process.
• Work closely with the Risk, IT, information Security, Operational Resilience, Legal and Compliance teams to ensure that all third party and outsource-related risks are proactively communicated and effectively mitigated with controls.
• Ensure a continuous and comprehensive understanding of controls for all third party and outsourced processes including effectiveness of oversight.
• Act as the interface between the Operations team and external solution providers, as required.
• Manage internal audits, handle interactions with regulators and act on, or challenge compliance responses.
• Keep abreast of regulatory changes in relation to outsourcing and third-party management and advise or recommend changes required.
• Manage or support on key operational initiatives as required.

Skills Knowledge and Expertise

• Robust experience working with and influencing outsourced operations (offshore preferable).
• Solid supplier management/commercial management experience, including exposure to supplier contract management, within the BPO environment and can demonstrate a good understanding of both sourcing and budget management.
• Able to effectively translate international regulations into clear actions and build related processes.
• Proven track record of fostering productive work relationships, influencing, stakeholder management and presenting to various audiences.
• Problem-solving and can-do attitude.
• Detail orientated with analytical mindset.
• Work at speed given complex and difficult technical situations, with strong prioritisation skills.
• Flexible and adaptable to very fast and continual change, able to contribute in an entrepreneurial environment.

Benefits

• Competitive Salary
• 30 days Annual Leave
• Birthday Leave
• 10% Employer Pension Contribution
• Private Health Insurance Medical Cover
• Group Income Protection
• Life Assurance Cover
• Enhanced Parental Leave
• Annual Health Check
• 3 days of Volunteer Leave each year
• 10 days of help with care (elder/ childcare) through Bright Horizons
• GBP 1,300 to spend on learning & wellbeing
• Give as You Earn
• Cycle to Work
• Season Ticket Loan