Senior Operations Consultant

Travel Trade Recruitment Limited; East Midlands; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading sports tour operator in the East Midlands is seeking a Senior Operations Consultant to oversee the planning and delivery of overseas group tours. You will manage tour logistics, negotiate with suppliers, and enhance the customer experience. Ideal candidates have relevant operational experience in the travel industry and strong organizational and communication skills. The role offers a dependent salary, performance-related bonuses, and flexible working options.

Benefits

Professional growth opportunities

Dynamic work environment

Involvement in major sporting events

Unlimited annual leave policy

Qualifications

• Previous experience in an operations role within the travel industry, particularly with group travel.
• Sound knowledge of Microsoft Office, organized, able to work to deadlines.

Responsibilities

• Design and develop tour packages for international sports tours.
• Source and negotiate with partners to provide high standard tours.
• Manage end-to-end logistics of tours ensuring deliverable completion.

Skills

Organizational skills

Attention to detail

Customer focus

Team collaboration

Microsoft Office

Job description

Are you an organised Senior Operations Executive from a Tour Operations background? We're recruiting a Senior Operations Consultant for a sports specialist Tour Operator, to oversee the planning and delivery of overseas group tours, as well as accompany these tours. If you have previously worked within group travel, sports travel or Tour Operations in an operational role, this could be your next career move! In return you will receive a competitive starting salary dependent on experience, plus bonus and further benefits! You will be within commuting distance of Chesterfield, though hybrid, flexible working is offered!

JOB DESCRIPTION:

• Design and develop tour packages for international sports tours.
• Source and negotiate with hotels, ground transportation providers, airlines and DMCs to provide high standard tours at the best possible prices.
• Working with the Head of Operations and Finance Team to develop accurate budgets and costings for all tours, excursions and events, providing forecasted P&L for all tours.
• Coordinate the accurate loading of tours and products onto our booking system and website, including creating detailed sales itineraries with interesting and informative content.
• Brief the wider organisation prior to tours going on sale, ensuring all team members have detailed product briefs.
• Manage end-to-end logistics of a tour: flights, hotels, ground transport, excursions and tickets to ensure all deliverables are met on time and within budget.
• Maintain tight control of stock and provide accurate financial risk records to ensure accurate and clear data is available to internal stakeholders and suppliers.
• Build and maintain strong relationships with partners, DMCs, and official ticketing organisations.
• Ensuring all H&S requirements are met prior to and during tours.
• Producing comprehensive pre-departure information for travel members alongside details pre-tour briefings to Tour Managers and all on-tour staff.
• Traveling to destinations for on-the-ground delivery of tours, ensuring the smooth running of the tours and proactively addressing any issues that may arise, such as travel delays, unexpected changes in tour plans, or member concerns.
• Tracking tour progress and identifying areas for improvement, and if necessary, implementing changes whilst on tour.
• Be a champion for the fan journey - working with the Head of Operations, Customer Service Manager and Marketing Team to ensure a smooth and high energy experience from pre-booking through to when members return from tour.
• Working with the Head of Operations and Customer Service Manager to monitor performance metrics and complaint resolution.
• Working with the Customer Service Manager to gather and act on Tour Manager and travel member feedback to refine future tour offerings.
• Produce post-tour debrief reports including tour P&Ls and supplier reviews.

EXPERIENCE REQUIRED:

The successful candidate will have previous experience in an operations role within the travel industry, ideally having worked for a Tour Operator that specialising in group travel and/or sport. You will have sound knowledge Microsoft Office, be organised and able to work to deadlines, with good attention to detail skills. You will be customer focused and enjoy being part of a collaborative team.

THE PACKAGE:

- A salary is dependent with performance-related bonuses.

- Opportunities for professional growth and development

- A dynamic and enthusiastic work environment with a passionate team

- The opportunity to be involved in and attend major sporting events outside of the usual workplace

- The opportunity to shape the direction of a rapidly growing business in an exciting industry

- Flexible working, with hybrid WFH opportunities

- Company-wide unlimited annual leave policy

INTERESTED?

Please follow the instructions to apply attaching your CV! For any further information please call (phone number removed) or email (url removed) If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details! Please be advised we are only able to respond to candidates who have the relevant Travel Industry experience, due to the volume of applications received.