Senior Operations Consultant

Travel Trade Recruitment Limited; Derby; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading travel firm in the United Kingdom is recruiting a Senior Operations Consultant to oversee the planning and delivery of overseas group sports tours. The ideal candidate will have a background in travel operations and strong organisational skills. This position offers a competitive salary dependent on experience, performance bonuses, and flexible hybrid working. This is a great opportunity for those looking to grow within the travel industry while being involved with major sporting events.

Benefits

Performance bonuses

Opportunities for professional growth

Dynamic work environment

Unlimited annual leave policy

Qualifications

• Previous experience in travel operations, ideally with a Tour Operator specialising in group and/or sport travel.

Responsibilities

• Design and develop tour packages for international sports tours.
• Source and negotiate with hotels and transportation providers.
• Manage end-to-end logistics of tours including flights and hotels.
• Build and maintain relationships with partners and ticketing organisations.
• Produce post-tour reports including P&Ls and supplier reviews.

Skills

Organisational skills

Attention to detail

Customer-focused approach

Proficiency in Microsoft Office

Job description

Are you an organised Senior Operations Executive from a Tour Operations background? We're recruiting a Senior Operations Consultant for a sports specialist Tour Operator, to oversee the planning and delivery of overseas group tours, as well as accompany these tours. If you have previously worked within group travel, sports travel or Tour Operations in an operational role, this could be your next career move! In return you will receive a competitive starting salary dependent on experience, plus bonus and further benefits! You will be within commuting distance of Chesterfield, though hybrid, flexible working is offered!

Job Description:

• Design and develop tour packages for international sports tours.
• Source and negotiate with hotels, ground transportation providers, airlines and DMCs to provide high standard tours at the best possible prices.
• Work with the Head of Operations and Finance Team to develop budgets and costings, providing forecasted P&L for all tours.
• Coordinate the loading of tours onto our booking system and website, including creating detailed sales itineraries.
• Brief the organisation prior to tours going on sale, ensuring all team members have detailed product briefs.
• Manage end-to-end logistics of tours: flights, hotels, ground transport, excursions, and tickets.
• Maintain control of stock and provide financial risk records for stakeholders and suppliers.
• Build and maintain relationships with partners, DMCs, and ticketing organisations.
• Ensure all H&S requirements are met before and during tours.
• Produce pre-departure information and conduct pre-tour briefings.
• Travel to destinations for on-ground delivery, ensuring smooth operations and addressing issues proactively.
• Track tour progress and implement improvements as needed.
• Work with teams to ensure a high-energy fan journey from booking to return.
• Monitor performance metrics and resolve complaints.
• Gather feedback and refine future tours.
• Produce post-tour reports including P&Ls and supplier reviews.

Experience Required:

Previous experience in travel operations, ideally with a Tour Operator specialising in group and/or sport travel. Proficiency in Microsoft Office, strong organisational skills, attention to detail, and a customer-focused approach are essential.

The Package:

• Salary dependent on experience plus performance bonuses.
• Opportunities for professional growth.
• Dynamic work environment with passionate team.
• Involvement in major sporting events.
• Shape the growth of a rapidly expanding business.
• Flexible hybrid working options.
• Unlimited annual leave policy.

Interested?

Follow the application instructions and attach your CV. For more info, call (phone number removed) or email (url removed). If this role isn’t quite right but you have travel industry experience, send your CV for potential opportunities. Know someone interested? Share our details! We will only respond to candidates with relevant Travel Industry experience due to volume of applications.