Senior operations and customer service specialist

Elavon Europe; Newcastle upon Tyne; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading financial services company is seeking a dedicated clerical support professional. The role involves processing customer accounts, addressing inquiries, and improving operational processes. Candidates should have experience in customer service and record-keeping. This position offers a dynamic work environment and benefits for career growth.

Benefits

Diverse working environment

Health and financial security benefits

Development resources for career growth

Qualifications

• Three to four years of experience in clerical and customer service activities.
• In-depth knowledge of products related to Opayo.
• Experience in documenting procedures and sharing best practice.

Responsibilities

• Perform document processing and record keeping tasks associated with customer accounts.
• Answer customer inquiries and resolve problems.
• Review processes and suggest improvements.

Skills

Customer Service

Attention to Detail

Problem Solving

Communication

Microsoft Office

Education

High School Diploma or Equivalent

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

Job Description GRADE 8

Performs a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area.

Duties may include entering new account information; changing information on existing accounts; recording transactions; answering customer inquiries; receiving, classifying, consolidating and summarizing documents and information; completing reports and providing administrative support.

There will be a requirement for the successful candidate to work with the supervisor to review processes, share best practise and improve processes.

Responsibilities may also include customer service duties such as answering customer inquiries, resolving customer problems and responding to customer requests for information.

Basic Qualifications
- High school diploma or equivalent
- Three to four years of experience in clerical and customer service activities

Preferred Skills/Experience

• In-depth knowledge of products, services, terminology, procedures and systems related to Opayo (HIMMS2 knowledge is also desirable)
• Experience of making customer record changes and having a close attention to detail
• Ability to clearly explain a process/procedure (essential) and experience of documenting procedures (desirable).
• Experience in sharing best practise
• Ability to identify pain points and suggest improvements to processes.
• Strong customer service skills
• Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service
• Ability to identify and resolve/escalate complex problems
• Proficient computer skills, especially Microsoft Office application
• Excellent verbal and written communication skills

Working hours

May include shifts

Usually 8:00-16:00 OR 9:00- 17:00 with occasional 10:00 – 18:00

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to ourdisability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

Posting may be closed earlier due to high volume of applicants.