Senior Operational Resilience Manager - 1st Line London

Pay.UK Limited; London; On-site; GBP 65,000 - 95,000; Full time

Job summary

Pay.UK Limited is seeking a Senior Operational Resilience Manager to lead the implementation of resilience frameworks that ensure organizational preparedness for disruptions across its operational landscape. This position involves close collaboration with senior leadership and various stakeholders to enhance operational resilience, business continuity, and crisis management capabilities, positioning Pay.UK as a vital player in ensuring uninterrupted payment services in the UK economy.

Benefits

12% Non-contributory pension

Discretionary annual bonus

30 days annual leave (excluding bank holidays)

Employee assistance programme

Cycle to Work Scheme

Season ticket loan

Annual fitness subsidy of up to £500

Working from home policy - minimum 40% in the office

Qualifications

• Direct experience in operational resilience management systems.
• In-depth understanding of the Bank of England's operational resilience policy.
• Experience in business continuity and crisis management at an organizational level.

Responsibilities

• Implement and maintain the Resilience Framework across Pay.UK.
• Ensure compliance with regulatory requirements and industry best practices.
• Develop and execute business continuity and crisis management plans.

Skills

Operational Resilience

Crisis Management

Business Continuity

Stakeholder Engagement

Risk Management

Education

CBCI or MBCI accreditation

Relevant degree or experience

Job description

Senior Operational Resilience Manager - 1st Line

London

Senior Operational Resilience Manager, Permanent, London

The Senior Operational Resilience Manager will implement, embed, test & exercise, educate and maintain the Resilience Framework (including Operational Resilience, Business Continuity and Crisis Management) to ensure all Directorates are appropriately prepared for disruptions.

The position works in conjunction with the first line of defence senior leadership teams as well as resilience and continuity leads across the organisation to ensure the Important Business Services are reviewed, mapped and assessed along with providing evidence of increased operational resilience. In addition, the post holder will develop and implement the business continuity plan for Pay.UK, building organisational resilience and capability for adequate response and recovery in such disruptions.

Key Accountabilities

• Facilitate the development, maturity, and implementation of the Resilience Framework across Pay.UK, with consideration to its role as systemic risk manager, PSO, and FMI
• To support and guide the business in the transition to and embedding of operational resilience in line with the Bank of England Operational Resilience Policy
• Fully integrate Operational Resilience, Business Continuity and Crisis Management into all business and operational processes through the development of quality management systems and collaboration with internal and external stakeholders, including the critical national infrastructure (CNI) provide
• Provide subject matter knowledge and guidance to Pay.UK on Operational Resilience, Business Continuity and Crisis Management across the organisation
• Increase awareness of Operational Resilience, Business Continuity and Crisis Management across Pay.UK by developing and implementing targeted and blended learning programs, awareness campaigns, and by other means.
• To develop, maintain and implement the Business Continuity and Crisis Management plan for Pay.UK commensurate with regulatory requirements and industry best practise, ensuring response and recovery strategies align to Operational Resilience impact tolerances for our identified Important Business Services
• Provide support to the Technology Continuity team in developing the requirements and reporting of IT Disaster Recovery programmes
• Act as SME advisor for incident response and Crisis Management, facilitating crisis meetings, conducting post incident debriefs, reporting and agreeing remediation action plans
• Oversee and administer all Pay.UK Operational Resilience and Business Continuity Continuity forums and associated subcommittees, including the validation of management information reporting and business intelligence that informs Pay.UK’s reporting requirements
• Attend industry events, as required, drawing on professional networks and institutions to help inform Pay.UK, Operational Resilience, and Risk activity
• Ensure appropriate and engaged relationships are established and maintained with key stakeholders along with corresponding Resilience functions within Participant Banks, Key Suppliers and other Payment Schemes
• Assist in all aspects of risk identification, escalation and treatment e.g. third party / supplier risk. Skilled at leading on assigned risks and advising the business of remediation as required.

Skills, Qualifications and Experience

• Direct experience as an in-house practitioner delivering, maintaining and maturing operational resilience management systems in alignment with regulatory guidelines
• In depth understanding and practical application of the Bank of England policy for Operational Resilience as it relates to Pay.UK as an FMI
• CBCI or MBCI professional accreditation or evidenced work experience
• Experience in providing business continuity, crisis and incident management advice at an organisation level
• Demonstrable knowledge of industry standards and best practices in business continuity management
• Ability to interface with senior stakeholders effectively to establish relationships and become a trusted advisor
• Skilled Operational Resilience, Business Continuity and Crisis management SME, able to simplify complex resilience data to advise and implement recommendations to Pay.UK Senior Management
• Ability to produce Board and Executive level risk reports
• An ability to apply technical knowledge in a practical and balanced manner
• Possessing initiative and skilled at contributing in a constructive and professional manner
• Demonstrated capacity to organise and oversee personal tasks effectively in a demanding setting.

At Pay.UK, we value diversity and inclusivity. Research has shown that candidates from underrepresented groups may hesitate to apply unless they meet all the requirements listed. We encourage all qualified candidates to apply, regardless of how closely their skills and experience match the requirements. We are committed to supporting accessibility needs and creating a welcoming environment for all employees. Become part of our team and contribute to the creation of an inclusive work environment that values everyone's unique input.

About Us

Pay.UK maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a day-to-day basis.

From Bacs to Faster Payments and cheques – we act as the single operator for all UK retail payments. We put the needs of consumers and businesses at the heart of everything we do, working in the public interest to ensure that the systems the country relies on for its banking transactions are safe, open, innovative and resilient.

Our payment systems underpin the services that enable funds to be transferred between people and institutions. In 2023, the UK's retail payment systems processed 11.4 billion transactions worth £9.3 trillion through Bacs Direct Credit, Direct Debit, Faster Payments, and cheques, and our Current Account Switch Service has facilitated over 10.2 million switches since its launch in 2013.

Every day, people and businesses use the services we provide to get their salaries, pay their bills and make online and mobile banking payments. Our vision for the future is to enable a vibrant economy, with Pay.UK delivering the best-in-class payment infrastructure and standards for the benefit of consumers and businesses nationwide.

Benefits & Additional Information

• 12% Non-contributory pension
• Discretionary annual bonus
• 30 days annual leave (excluding bank holidays)
• Employee assistance programme
• Cycle to Work Scheme
• Season ticket loan
• Annual fitness subsidy of up to £500 per annum
• Working from home policy - minimum 40% in the office (eg. 2 days in the office over a 5 day working week)

Please note:

Some of our benefits are only available to colleagues upon successful completion of the probationary period.

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