Senior Operational Resilience Manager

The Nottingham; Nottingham; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Join The Nottingham as a Senior Operational Resilience Manager, where you'll lead the strategic development of our resilience framework to ensure operational integrity. This is an influential role encompassing leadership, collaboration, and risk management within the dynamic financial services sector, offering a competitive salary and extensive benefits.

Benefits

Bupa healthcare

Car allowance

29 days annual leave plus bank holidays

Enhanced family leave

Community engagement days

Qualifications

• Strong knowledge of FCA and PRA Operational Resilience frameworks.
• Minimum 4 years' experience in Operational Resilience, ideally in financial services.

Responsibilities

• Lead and improve the Operational Resilience Framework.
• Coordinate resilience testing and scenario exercises.
• Engage with stakeholders to map critical resources.

Skills

Strategic leadership

Project management

Stakeholder engagement

Organizational skills

Risk management

Communication skills

Job description

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About The Role

Contract type: Permanent

Hours: Full-time, 35 hours

Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week)

Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying, please contact [email protected]

Ready to make a real impact on operational resilience? We're looking for a Senior Operational Resilience Manager to lead the strategic development and ongoing delivery of our resilience framework, ensuring our critical services remain within impact tolerances, even during disruption.

In this influential role, you'll report to the Head of Operational Risk and Resilience and play a key part in shaping our resilience strategy. You'll drive cross-functional collaboration, lead scenario testing and third-party assessments, and engage closely with stakeholders across the organisation. As a senior leader, you'll also mentor and develop a high-performing resilience team, fostering a culture of continuous improvement and proactive risk management.

Key Responsibilities:

• Provide strategic leadership to embed and improve the Operational Resilience Framework within business operations and decision-making.
• Lead the design, governance, and coordination of resilience testing and scenario exercises across Important Business Services (IBS), ensuring insights are captured, acted upon, and strengthen organisational resilience.
• Oversee the assessment and validation of IBS impact tolerances, ensuring alignment with regulatory requirements and internal risk appetite.
• Engage and influence IBS Owners, SMEs, and senior leaders to map the critical resources—people, processes, technology, data, facilities, and third parties—needed to deliver IBS.
• Own and drive the tracking, governance, and escalation of resilience remediation actions, ensuring timely delivery and clear visibility for executive stakeholders.
• Lead resilience assurance activities, providing high-quality input to governance forums and regulatory submissions.
• Shape and improve frameworks, tools, and methodologies supporting operational resilience across the organisation.
• Champion cross-functional collaboration and cultural awareness to uplift organisational resilience maturity and capability for the long term.

About You:

• Strong knowledge of the FCA and PRA Operational Resilience frameworks and UK regulatory requirements.
• Proven experience planning, coordinating, and delivering resilience testing and scenario exercises.
• Ability to engage, challenge, and collaborate effectively with stakeholders across business, risk, and technology teams.
• Excellent organisational and project management skills in cross-functional environments.
• Solid understanding of risk and control management principles as applied to operational resilience.
• Exceptional written and verbal communication skills, with the ability to create clear, impactful reports.
• A proactive, hands-on approach with ownership of deliverables.
• Minimum of 4 years' experience in Operational Resilience, ideally within building societies or the financial services sector.

Reward & Benefits:

• A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Bupa healthcare, car allowance, 29 days annual leave plus bank holidays and enhanced family leave.
• Commitment to your ongoing personal and professional development, supporting your potential and future career aspirations.
• 35-hour workweek to promote work/life balance.
• Inclusive culture where teams strive to do the right thing for colleagues and customers.
• Strong sustainability initiatives to reduce environmental impact.
• Community engagement through volunteering days supported by paid leave.
• Health and wellbeing resources, including mental health first aiders.

Embracing Diversity Together:

We celebrate diversity as a core value, striving to eliminate barriers and biases, ensuring equal opportunities for all, and fostering an inclusive environment that encourages collaboration and belonging.

About Us

We are a mutual, owned by our members, committed to investing in communities and responsible causes. With over 170 years of history, our purpose remains helping members secure their financial futures, with a focus on overcoming obstacles and building better futures through homeownership.