Senior Operational Resilience Manager

Hastings Direct; London; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

A leading digital insurance provider is seeking a Senior Operational Resilience Manager in London, Leicester or Bexhill. This role involves ensuring the organization is prepared for disruptions and leading the design of the Operational Resilience Framework. The ideal candidate will have extensive experience in Operational Resilience or Risk Management within financial services, along with UK regulatory knowledge. The position offers a competitive salary and flexible working arrangements.

Benefits

Competitive salary with car allowance

Flexible working

Annual performance bonus

Healthcare cash plan

Pension contribution match up to 10%

27 days annual leave plus bank holidays

Qualifications

• Extensive experience in Operational Resilience or Risk Management within financial services.
• Strong knowledge of UK regulatory frameworks for operational resilience.
• Proven experience building and embedding Operational Resilience and BCP frameworks.

Responsibilities

• Play a critical role in ensuring organisation preparedness for business disruptions.
• Lead the design and rollout of the Operational Resilience Framework.
• Oversee the creation and testing of Business Continuity Plans across key functions.

Skills

Operational Resilience

Risk Management

UK Regulatory Knowledge

Third-party Due Diligence

Collaborative Teamwork

Problem-solving

Tools

Decision Focus

ISO 22301

NIST

DORA

Job description

Job Title -Senior Operational Resilience Manager

Location - London, Leicester or Bexhill – Hybrid

Welcome to Hastings Direct – From our Group HR Director Pam Angel

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure we would love to hear from you.

Job Details

• Reporting to the Risk Director, you’ll play a critical role in ensuring our organisation is prepared for, and can effectively respond to, business disruptions - coordinating incident responses, guiding senior stakeholders, and embedding lessons learned.
• Lead the design and rollout of our Operational Resilience Framework, including impact tolerances and scenario testing.
• Own our enterprise-wide BCP strategy and ensure it aligns with resilience goals.
• Oversee the creation, testing, and improvement of Business Continuity Plans across key functions.
• Partner with senior leaders to embed resilience into our culture.
• Ensure we meet UK and GIB regulatory requirements (e.g. FCA PS21/3).

Skills we would love you to have

• Extensive experience in Operational Resilience or Risk Management within financial services (banking or insurance preferred).
• Strong knowledge of UK regulatory frameworks for operational resilience.
• Proven experience building and embedding Operational Resilience and BCP frameworks.
• Skilled in third-party due diligence and supplier risk management.
• Confident communicator with the ability to influence senior stakeholders.
• Highly organised, detail-oriented, and capable of managing multiple priorities.
• Collaborative team player with a proactive, problem-solving mindset.

• Experience in cyber resilience or IT disaster recovery.
• Familiarity with global standards such as ISO 22301, NIST, or DORA.
• Experience using Decision Focus.

What we offer

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Reward

Salary – Attractive salary based on experience plus car allowance (pay reviews also completed each year)

Flexible Working – We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.

Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings’ performance against our business goals and your own personal performance.

Physical Wellbeing – We like to help our colleagues take a proactive approach in keeping themselves well, that’s why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.

Financial Wellbeing – As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes – discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.

Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that’s why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

There's more! – 27 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.

Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date:

29/08/2025