Senior Operational Research Scientist

Relay; Greater London; Hybrid; GBP 90,000 - 140,000; Full time

Job summary

Relay in London is seeking a Senior Operational Research Scientist to lead optimisation for our last-mile network, delivering best routing, pricing and scheduling decisions for couriers and the network. You will model, simulate and optimize the decisions that define our delivery marketplace, and push for scalable, live-solutions.

You will develop solvers and algorithms, integrate ML with OR, and help grow our research culture and team in a fast-moving, entrepreneurial environment that values

Qualifications

• Deep expertise in operational research or industrial engineering with frontier experience.
• PhD or publications in quantitative disciplines related to optimisation.
• Experience building production-grade optimisation systems or ML models.

Responsibilities

• Lead optimisation for the company's last mile routing, pricing and scheduling decisions.
• Model and optimise the decisions that define the last-mile delivery network and marketplace.
• Develop solvers and algorithms to perform live at scale.
• Partner with scientists to unite ML and recommender systems with operational research.
• Grow the research culture and the OR team within the company.

Skills

Operational Research

Optimization

Machine Learning

Quantitative discipline

Collaboration

Education

PhD in Operational Research

Job description

the company is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M) led by deep-tech investors Plural, and a recently closed Series B ($95M), the company is scaling faster than 99% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen

the company’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.

THE TEAM

• ~160 people, around half in engineering, product and data
• 45+ advanced degrees across computer science, mathematics and operations research
• Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle
• An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation

Millions of parcels, thousands of couriers, and routing, pricing and scheduling decisions needed in real time and under uncertainty. the company's last mile is a growing optimisation problem that never sits still.

the company's in-house solver has carried the business through more than 100x growth, built by a team of Operational Research Scientists who designed the decision architecture the network runs on. You'll join them and take it further.

Optimisation Highlights

• Routing, pricing and scheduling decisions made in real time and under uncertainty.
• ML and recommender intelligence integrated into the decision models.
• A flexible network: pitstops can change, warehouse automation can be reconfigured, and new processes roll out overnight.

The OpportunityAs a Senior Operational Research Scientist at the company, you'll:

• Lead optimisation for the company's last mile, making the best routing, pricing and scheduling decisions for couriers and the wider network.
• Model and optimise the decisions that define our last-mile delivery network and marketplace.
• Develop our solvers and algorithms so they perform live, and at scale.
• Partner with other Scientists to unite ML and recommender systems with Operational Research.
• Raise the standard for Operational Research at the company, and grow the team, the research culture and our voice in the tech community.

We're looking for candidates who… Bring deep expertise in operational research, whether from a PhD, publications, or years at the frontier in industry.

• Come from operational research or industrial engineering, or from an advanced quantitative discipline, including trading, that has branched into optimisation.
• Have built optimisation systems or ML models that run in production, and owned the outcome.
• Are energised by large, messy problems, and know how to bring structure to them.
• Collaborate generously, and explain complex ideas simply.

Don't tick every box? If this problem excites you, we'd still love to hear from you.

Who Thrives at the company?

• Aim with Precision: You define problems clearly and measure your impact meticulously.
• Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction.
• 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience.
• All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts.
• People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success.
• Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we.

If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect.

the company is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.

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