Senior Operational Excellence Coach | Birmingham, UK

Equiniti; Birmingham; On-site; GBP 45,000 - 65,000; Full time

Job summary

Equiniti seeks a Senior OpEx Coach to enhance operational excellence within their Birmingham team. The role emphasizes continuous improvement, customer outcomes, and staff development through coaching and training in OpEx methodologies, such as Lean Six Sigma. This is an opportunity to impact organizational efficiency significantly while enjoying a competitive benefits package, including pension contributions and flexibility.

Benefits

Pension plan with up to 10% matching contributions

Long Term Incentive Plan

Employee Assistance Programme

Life assurance at 4x salary

Employee discounts via EQ Wins Platform

28 days holiday plus bank holidays

Recognition through Equiniti ICON awards

Qualifications

• Experience in delivering continuous improvement initiatives.
• Expertise in OpEx methodologies and training.
• Professional coaching experience developing management competencies.

Responsibilities

• Promote and implement OpEx tools within the customer contact team.
• Guide leaders on problem-solving and coaching methodologies.
• Assist in the development of training and progress reporting.

Skills

Continuous improvement initiatives

Lean Six Sigma

Coaching

Data analysis

Presentation skills

Education

Lean Six Sigma Green or Black Belt

Job description

Management Level
F

EQ's vision is to be the leading global share registrar, offering complementary services to its client base. Our values set the core foundations of our success: we are TRUSTED to deliver on commitments, COMMERCIAL in building long-term value, COLLABORATIVE in our approach, and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role Summary

EQ Shareholder Services aims to be a highly engaged, best-in-class global team delivering service excellence and great outcomes for clients and customers.

The Senior OpEx Coach is an experienced practitioner eager to make a difference and support a team. Working as part of a global OpEx team supporting a customer contact team within EQ Shareholder Services, the role focuses on fostering a culture of continuous improvement to ensure high-quality customer outcomes.

This in-person role based in Birmingham involves supporting teams and management to implement and adopt OpEx tools and techniques, identifying cost savings, eliminating waste, and increasing productivity and resource utilization.

Core Duties/Responsibilities

• OpEx Training: Promote and support the rollout and implementation of OpEx tools and techniques as part of our service excellence and continuous improvement culture.
• OpEx Coaching: Guide team leaders and managers on prioritization and problem-solving, facilitate DMAIC workshops, ensure follow-through on action plans, and track improvements to enhance client and customer experience.
• OpEx Mentoring: Provide 1:1 or small group coaching to develop operational excellence skills, supporting accreditation with the Institute of Leadership.
• Assist Lead Coaches and the Head of Operational Excellence with collateral development and progress reporting.

Skills, Capabilities and Attributes

• Experience in delivering continuous improvement initiatives using OpEx methodologies for time and cost savings.
• Qualifications such as Lean Six Sigma Green or Black Belt.
• Patient, encouraging, empathetic, and able to challenge and motivate leaders to adopt new practices.
• Professional coaching experience, with a focus on developing management and leadership competencies.
• Strategic operational insight and resilience to support overcoming challenges.
• Data analysis skills, proficient in Excel, with experience quantifying benefits like time and cost savings.
• Desirable skills include presentation and training capabilities for both face-to-face and virtual sessions.

What We Offer

• Save For Your Future: Pension plan with up to 10% matching contributions.
• Long Term Incentive Plan: Opportunity to benefit from company sale profits.
• Health and Wellbeing: Employee Assistance Programme, life assurance at 4x salary, and optional enhanced cover.
• Employee discounts: Cashback and discounts via EQ Wins Platform.
• Flexible Benefits: Purchase benefits like gadgets, travel insurance, and more through our flex plan.
• Time Off: 28 days holiday plus bank holidays, plus 2 volunteer days annually.
• Recognition: Equiniti ICON awards for exceptional contributions.

We are committed to equality of opportunity for all staff. Applications are encouraged regardless of age, disability, sex, gender identity, sexual orientation, pregnancy, race, religion, or civil partnership.

Please note employment offers are subject to pre-employment screening, including activity & GAP verification, DBS or Access NI, credit, sanctions, and CIFAS checks.

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