Senior Onboarding Calculations Consultant - Defined Benefits

LegalAndGeneral; Glasgow; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services company is seeking a Senior Operational Support Consultant to join their Glasgow team. This hybrid role involves supporting Defined Benefit pension scheme administration, enhancing customer relationships, and ensuring compliance with industry standards. Ideal candidates will have a background in pensions, strong leadership skills, and a commitment to customer service. Join us and contribute to securing financial futures.

Benefits

Annual performance-related bonus plan

Generous pension contribution

Life assurance

Private medical insurance

At least 25 days holiday plus public holidays

Electric car scheme via salary sacrifice

Discounts on products and high street stores

Modern, collaborative office spaces

Qualifications

• Knowledge of Defined Benefit pension scheme administration is essential.
• Ability to manage deadlines and prioritize tasks is crucial.
• Experience in maintaining customer relationships and effective communication is necessary.

Responsibilities

• Provide administration and claims services to scheme members and Trustees.
• Design and issue tailored communications based on customer needs.
• Implement effective Quality Checking for accurate benefit calculations.

Skills

Customer focus

Relationship management

Problem-solving

Leadership

GDPR knowledge

Education

Pension qualification (CII/PMI or equivalent)

Job description

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Company Description

Legal & General looks after around 700,000 institutional customers who have their retirement benefits secured with us. Operating continuously in the UK market since 1987, we are the UK's longest-running insurer.

Our Institutional Retirement division provides pension risk transfer (PRT) solutions for UK and US defined benefit (DB) schemes, and reinsurance solutions from our global hub in Bermuda. We work with companies, DB pension schemes, and their advisors to help secure and protect scheme members' retirement benefits.

Joining us means you'll support customers' financial security in retirement, help companies settle their pension liabilities, and enable long-term investment to back our pension promises.

Job Description

Do you have experience working with Defined Benefit Pension schemes? Are you looking to take on a senior role within a dynamic team? If so, join us as a Senior Operational Support Consultant.

In this role, you will apply your expertise to maintain scheme data, administer and update individual member records, and handle all aspects of customer claims work. You will also have the opportunity to support complex benefit structures and provide technical expertise to both ongoing and new schemes.

This is a hybrid working opportunity, allowing flexible work between our central Glasgow office and your home, to help you find a work-life balance.

What you'll be doing:

• Providing efficient administration and claims services to scheme members, Trustees, and intermediaries
• Calculating individual Defined Benefits quotations from various schemes
• Designing and issuing non-standard communications tailored to customer needs
• Implementing effective Quality Checking to ensure accurate benefit calculations
• Acting as an SME and technical expert for the team
• Designing and implementing training focused on fair treatment and good customer outcomes
• Facilitating activities such as valuations, data updates, and bulk transfers
• Managing the onboarding process of new DB Pension schemes

Qualifications

Who we're looking for:

• Experience/knowledge of Defined Benefit pension scheme administration (a Pension qualification such as CII/PMI or equivalent is preferable)
• Understanding of benefits structure and administration in Defined Benefit schemes
• Strong customer focus and relationship management skills
• Ability to manage tight deadlines and prioritize work
• Leadership skills with a proactive problem-solving approach
• Commitment to maintaining and improving relationships with internal and external customers
• Familiarity with GDPR, Money Laundering, Complaints, Treating Customers Fairly, and Breach guidelines

Benefits:

• Participation in our annual performance-related bonus plan and share schemes
• Generous pension contribution
• Life assurance
• Private medical insurance
• At least 25 days holiday plus public holidays, increasing to 26 after 2 years, with holiday buy/sell options
• Family leave options
• Electric car scheme via salary sacrifice (permanent employees)
• Discounts on products and high street stores
• Modern, collaborative office spaces designed for wellbeing

Additional Information

At L&G, we believe in generating positive returns today while building a better future for all.

If you join us, you'll be part of an inclusive culture with opportunities for collaboration, development, and wellbeing. We support flexible working arrangements, including part-time, term-time, and job shares, where feasible.

Don't worry if you don't meet every criterion. Focus on your strengths, potential, and how you connect with our purpose.

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