Senior Omni-Channel Success Lead

JPMorganChase; England; On-site; GBP 45,000 - 65,000; Full time

Job summary

J.P. Morgan in the United Kingdom seeks a Senior Customer Success Associate to shape and execute an omni-channel strategy that boosts engagement, adoption, and measurable impact across the organization.

You will own digital channel strategy across employee touchpoints, ensuring a cohesive experience and coordinating with Marketing, HR, Legal, and Technology to deliver cross-channel campaigns.

Qualifications

• Experience in channel strategy, product marketing, or go-to-market strategy.
• Ability to lead cross-functional initiatives and influence adoption across channels.
• Strong data-driven decision making and performance management.
• Excellent storytelling and relationship management with peers and leaders.
• Thrives in a matrixed environment with multiple priorities.

Responsibilities

• Develop and execute channel strategies that drive product adoption, expansion, retention, and employee engagement.
• Own the end-to-end strategy and performance of digital channels across all employee entry points.
• Ensure a cohesive, consistent omni-channel experience across platforms and touchpoints.
• Partner with HR, Legal, and Technology to deliver coordinated cross-channel experiences.
• Analyze channel and campaign performance data to identify trends and opportunities.
• Translate insights into clear, actionable recommendations to improve outcomes.
• Create and refine positioning and value proposition frameworks for target audiences.
• Maintain a channel strategy framework that enables personalization aligned to employee preferences.
• Coordinate messaging with Marketing, Communications, and Change Management.
• Lead go-to-market initiatives and multi-channel campaign rollout.
• Manage and keep current the communications/marketing inventory and assets for optimization.

Skills

Channel strategy

Cross-functional leadership

Analytics/data-driven

Communication skills

Fast-paced environment

Education

Bachelor's degree in Marketing/Business

Tools

CRM systems

Marketing automation tools

Job description

J.P. Morgan in the United Kingdom seeks a Senior Customer Success Associate to shape and execute an omni-channel strategy that boosts engagement, adoption, and measurable impact across the organization.

You will own digital channel strategy across employee touchpoints, ensuring a cohesive experience and coordinating with Marketing, HR, Legal, and Technology to deliver cross-channel campaigns.