Senior Omni-Channel Project Manager

Inspired Thinking Group (ITG); Birmingham; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Smart Working with up to 40% from home

Work from abroad up to 90 days a year

Enhanced family friendly leave

Pension scheme

Corporate Medical Cash Plan

Employee Awards / monthly bonus

Job summary

Inspired Thinking Group (ITG) in Birmingham is seeking a Senior Omni-Channel PM to join the Ops team. You will drive end-to-end delivery, ensuring projects run smoothly and align with ITG ways of working.

You will lead with both technical and creative insight, own project execution, manage timelines and budgets, and collaborate with internal teams and external partners to deliver high-impact campaigns.

Qualifications

• Experience in managing cross-channel projects across digital, creative and performance marketing.

Responsibilities

• Support estimating and scheduling of projects across digital, dev, and marketing workstreams.
• Provide SME guidance to account teams, clients and ops to deliver creative, profitable campaigns.
• Understand operational processes, platforms and reporting across ITG.
• Build and maintain relationships with internal teams and external suppliers.
• Ensure briefs are clear, on brief, and within budget while maintaining high quality standards.

Job description

Joining as Senior Omni-Channel PM within the Ops team, your role will be pivotal in ensuring all projects run smoothly, efficiently and in accordance with ITG ways of working.

You will need to know how ITG works, how areas integrate, have a strong understanding of the how work transitions through the business from conception through to delivery.

You will be an empathetic leader who has both a technical and creative eye which will help you manage day to day projects.

You will be an process driven individual and will be someone that can work at any level in the business and completely own projects.

You will be an enthusiastic problem solver who thrives on being involved at all levels of the business but will ensure we have high standards of project management as the core of your role.

Key Responsibilities:

• Support with estimating and scheduling of all projects, including digital, dev, strategic creative and performance marketing if required
• Provide SME expertise to the account teams, clients & the wider ops team to support to and deliver creative, profitable campaigns and solutions.
• Understand all operational processes, including WOW, use of platforms and reporting
• Understand each different channel ITG operates within
• Build and maintain strong relationships with internal and external (3rd party suppliers)
• Take proactive and thought leading approach to delivering all projects and campaigns whilst ensuring work is correct, to brief and within estimated budgets
• Providing a customer centric approach to our account teams and clients.
• Ensure briefs are clear and logical for resource
• Continue to grow knowledge for all ITG products

This position will touch on many of the areas in the list below, so experience across these is preferred, but not necessarily essential for this position:

• Estimating and commercials
• Planning and scheduling
• Software and applications – including creative and dev platforms touching on all adobe and UX/UI platforms
• Knowledge of all ITG current technology including automation tools such as canopy and Storyteq
• Strategic creative – understanding strategy and creative briefs
• Creative production including print and basic artworking
• Copy and TOV requirements
• Photographic shoots including PPM planning
• Conceptual creative
• Animation – styles and specs
• CGI & 3D, XR ,UX/UI
• Paid media (banners, social ads, PPC)
• Digital signage
• Email & HTML campaigns
• Content scheduling
• Website & Platform builds
• Web apps
• SMS campaigns
• Packaging
• Retouching
• Stock licencing

Work’s a treat!

Perks at ITG — alongside a competitive salary, here’s what you can look forward to:

• Time off that works for you — 25 days’ holiday + bank holidays, a paid Wellbeing Day, flexible bank holidays to honour cultural or religious observances, and the option to buy or carry over up to 5 extra days.
• Flexibility & lifestyle — Smart Working with up to 40% from home, and after 12 months, the option to work from abroad for up to 90 days a year.
• Family & life milestones — Enhanced family friendly leave, 3 extra days for your wedding/honeymoon, and an Employee Assistance Programme whenever you need support.
• Financial perks — Pension scheme, Corporate Medical Cash Plan, electric car salary sacrifice scheme, and tax-efficient payroll giving to your favourite charities.
• Growth & recognition — Funding for professional qualifications, monthly Employee of the Month awards (£250 bonus), and referral bonuses of up to £1,500.
• Community & wellbeing — Regular Wellbeing Workshops, 30+ Wellbeing Champions, a paid Volunteer Day, and an online perks platform with discounts on top brands, days out, and gym memberships.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.

ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.