Senior Officer Quality Assurance and Enhancement (Compliance and Conduct)

Falmouth Careers; Mabe Burnthouse; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading university in the United Kingdom is seeking a Senior Officer in Quality Assurance & Enhancement. This role focuses on managing student-related cases and ensuring compliance with regulatory requirements. The ideal candidate is educated to degree level, has experience in investigations and case management, and is committed to providing exceptional customer service. Candidates should possess strong communication skills and the ability to handle sensitive situations effectively. The position offers various employee benefits including generous holiday allowances and pension contributions.

Benefits

Employer Pension Contribution up to 12%

28 days + 8 days bank holiday

Annual salary increments

Enhanced Maternity/Paternity Pay/Adoption Pay

Salary Sacrifice Car Scheme

Salary Sacrifice Cycle Scheme

Salary Sacrifice Home & Tech Scheme

Life Assurance

Qualifications

• Experience of undertaking investigations and case management involving students/young adults.
• Effective communicator committed to high customer service.

Responsibilities

• Manage student-facing cases from disclosure to appeal in line with university policy.
• Ensure compliance with regulatory frameworks and quality assurance.
• Coordinate investigations and manage reporting effectively.

Skills

Sound knowledge and understanding of sector regulatory requirements

Experience of working with a high level of autonomy

Ability to deal with sensitive situations with empathy

High level of personal resilience

Education

Degree level education or equivalent

Job description

A fantastic opportunity has come up to join our dynamic quality team as a Senior Officer Quality Assurance & Enhancement (Compliance and Conduct). This is a new role focused on delivering student-facing cases support from disclosure to appeal in line with the University policy and process. This role is part of the University's commitment to providing a positive student experience for all. The successful candidate will be the key point of contact for compliance with the Office for Students Condition of Registration E6 Sexual Harassment and Misconduct. There will be significant liaison with internal and external partners to ensure effective coordination of investigations and cases.

As well as management of cases there is a requirement to manage reporting and review policy and process to ensure they remain compliant and, most importantly, managed with a values-led and compassionate approach. The ideal candidate will be educated to degree level or equivalent with experience of undertaking investigations, case management and/or complaints involving students/young adults. You will be an effective communicator and committed to providing a high level of customer service. Alongside these key skills you will have the ability to prioritise a busy workload and to work effectively to deadlines, without direct supervision. We are looking to hear from candidates who have the following skills/experience:

• Sound knowledge and understanding of sector regulatory requirements, in particular those around OfS condition of registration E6.
• An awareness of current developments around regulatory frameworks and quality assurance within Higher Education.
• Experience of working with a high level of autonomy and trust.
• Able to deal with sensitive situations with empathy, compassion and a values-led approach.
• High level of personal resilience.

Benefits

• Employer Pension Contribution up to 12%
• 28 days + 8 days bank holiday
• Annual salary increments (Until top of grade reached)
• Enhanced Maternity/Paternity Pay/Adoption Pay
• Salary Sacrifice Car Scheme (Tusker)
• Salary Sacrifice Cycle Scheme
• Salary Sacrifice Home & Tech Scheme
• Life Assurance

Full details on our employee benefits can be found on our careers page www.falmouth.ac.uk/jobs. Alongside these benefits we offer a first class working environment across our campuses with all the facilities you would expect from a leading University. A successful external candidate for this position would be employed by Falmouth Staffing Ltd, a wholly-owned subsidiary of Falmouth University. Employees of Falmouth Staffing Ltd work alongside Falmouth University colleagues in the delivery of Falmouth's strategic vision and will adopt Falmouth University's HR policies and procedures in full.

Falmouth University welcomes and encourages job applications from people of all identities and backgrounds, particularly those under-represented and/or marginalised, as it is important we have a diverse range of candidates to consider.