Senior NNDR & Database Officer

Pertemps; Scotland; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Senior NNDR & Database Officer to work fully remotely for £33.29 per hour. The role involves maintaining relationships with stakeholders, ensuring compliance with NNDR legislation, and providing excellent customer service. Experience with the Academy database and knowledge of housing associations are essential. This initial contract lasts for 3 months and may extend based on performance.

Qualifications

• Excellent knowledge of NNDR legislation and regulations.
• Experience of using the Academy database.
• Experience working in housing associations or councils.

Responsibilities

• Maintain working relationships with stakeholders and external agencies.
• Assist in monitoring services against performance criteria.
• Provide excellent customer service to NNDR customers.

Skills

Knowledge of NNDR legislation

Experience with Academy database

Customer service skills

Job description

Overview

Senior NNDR & Database Officer – Fully Remote – £33.29 p/hr umbrella – Initial 3 month ongoing contract.

Responsibilities

• To maintain exemplary working relationships with stakeholder groups, external agencies and voluntary organisations.
• To assist the Principal NNDR & Database Officer in the monitoring of services against performance assessment criteria, by correcting interpreting information and evidence provided for liability matters and applications for relief’s exemptions etc.
• To provide excellent customer service to NNDR customers across all channels including the NNDR contact centre.
• Have an excellent understanding of NNDR legislation in relation to, billing and collection, mandatory and discretionary reliefs, maintaining the database and all recovery aspects.
• To prepare accounts for write offs (bad debt etc) and raise refund requests including statement of accounts.
• To represent the service on residents direct related issues involving members of the public, external agencies, and other Council Departments, developing contracts and SLA’s as appropriate and writing and presenting reports as required.
• To liaise with the valuation office agency, raising Billing Authority reports and providing the necessary information is exchanged.
• To liaise with the property inspectors in all matters relating to the maintenance of the property databases.

Requirements

• Excellent knowledge of NNDR legislation and regulations.
• Experience of using the Academy database.
• Will need own lap top as link to the council's system will be sent to the successful candidates
• Experience working in housing associations or council
• An understanding of equal opportunities in employment and service delivery and a commitment to implement equal opportunities in relation to the job responsibilities.

If you are interested in this position AND meet the requirements, APPLY NOW!