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Careline Support Ltd seeks a Senior Night Careline Operator in Ringwood to provide crucial support to a night team, handle emergency calls, and mentor staff. This role offers an exciting opportunity within a caring environment, ensuring exemplary service to retired homeowners across the UK.
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Careline Support Ltd
Ringwood, United Kingdom
Other
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Yes
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1ecf9746d159
47
22.06.2025
06.08.2025
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Due to a successful internal promotion, Careline Support Ltd have an exciting opportunity for a Senior Night Careline Operator / Senior Call Centre Advisor to join the team.
About the role
Our Senior Night Operator / Senior Call Centre Advisor will support the Monitoring Services Management team in coaching and performance related activities for the Careline Support service, at our call centre in Ringwood, in support of the night team.
The Senior Night Operator / Senior Call Centre Advisor will take on a varied role including live call monitoring, call auditing, reporting, rostering, administration duties and supporting the training and induction of new team members. The successful candidate will support the management team in taking a share of ‘on call’ duties and remain flexible to cover additional hours or shifts as required.
In addition to the enhanced responsibilities, you will work as part of the team, providing telephone-based customer support to our retired homeowners who live right across the UK. Operational duties include:
About you
As the Senior Night Operator / Senior Call Centre Advisor, you will:
Your rewards
Fantastic Colleague Benefits including:
Company Values - TORCH – Trust – Openness – Respect – Communication – Honesty
About us
As part of the Churchill Retirement group of companies, Careline Support Ltd provides a telephone support service to over 11,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement.
In 2023, Careline were delighted to win the Outstanding Customer Service Award at the industry recognised ARMA awards ceremony, underpinning the great work that our team deliver every day.
We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is left alone in an emergency.
We are looking for the very best person to join our business and be part of the next exciting chapter. If you feel you have the skills and attributes to make a difference, apply today!
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