Senior New Proposition Lead - 12m FTC

TN United Kingdom; Reading; On-site; GBP 53,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic individual to support the development of innovative connected services. This role involves leading the design and execution of propositions while collaborating with multiple teams to ensure customer needs are at the forefront. You'll be responsible for managing stakeholder engagement and navigating through challenges to deliver exceptional results. With a focus on continuous improvement and a curious mindset, you'll help differentiate the company in the competitive market. Join a diverse and inclusive team that values your contributions and offers a hybrid working environment, competitive salary, and a range of benefits.

Benefits

Car cash allowance

Performance-based annual bonus

Flexible allowance for benefits

28 days annual leave

Private Medical Insurance

Life Assurance

Income Protection

Free on-site car parking

Learning & development benefits

Qualifications

• Strong understanding of customer needs and ability to meet them.
• Ability to manage issues and risks in proposition delivery.

Responsibilities

• Lead the design and execution of connected services propositions.
• Manage stakeholder engagement and communicate progress effectively.
• Support post-launch activities and documentation processes.

Skills

Problem solving

Stakeholder engagement

Customer journey understanding

Adaptability to change

Organizational skills

Education

Relevant degree or equivalent experience

Job description

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Client:

Three

Location:

Reading, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

20314e576396

Job Views:

25

Posted:

24.03.2025

Expiry Date:

08.05.2025

Job Description:

Company Description

In this role you will support the Senior New Proposition Manager (Connected Services) on the development and execution of the connected services roadmap items.
This role will lead the end-to-end proposition design & delivery working closely with the following areas: Commercial, Finance, Technology, Direct & Indirect Channels, whilst meeting our key contractual and regulatory obligations.

Your role will be the point of contact for your connected services proposition:

• Own your proposition design & execution, ensuring the deployment of the technical solution meets the original scope of the proposition researched and proposed and requested.
• Provide effective stakeholder engagement, communicating progress effectively and managing change proactively.
• Never settle for the status quo and take ownership of your proposition, continually assessing strengths and defining areas to improve with a pragmatic approach.

Responsibilities

• A curious mindset, looking for inspiration as you input into the NPD roadmap that will differentiate Three UK in the market across non-mobile products.
• Stay close to the competition and understand their customer offer and recommend how we best respond to create a point of difference.
• Strong understanding of customer journey (digital first) across all our channels and ensuring appropriate requirements are captured to have Customer at heart of all decisions.
• Manage any issues, risks and concerns with the delivery of the new propositions working cross-functionally and closely with Commercial, Service, Retail, Digital, Finance, Technology and LGRA teams as necessary, to resolve and track these to completion.
• Support gathering of business requirements, business rules and guide DG / MEC inputs for all new propositions being developed.
• Support and collaborate with build, test, deployment and trial of the new propositions being executed and launched in the market.
• Support GTM activities for delivering the new proposition in the market.
• Support post-launch activities like hyper-care and incident management process during the warranty period.
• Support the new proposition documentation process.
• Support any partner or vendor interlocks needed to deliver the new proposition.

Qualifications

• Appreciation of the customer, their needs and how to meet them.
• A problem solver, with the ability to digest multiple sources of information and build off existing platforms / capabilities.
• An inquisitive nature and great work ethic are essential.
• Comfortable with change and ambiguity with ability to adapt quickly to changing situations.
• Pragmatic approach and ability to navigate through prioritisation & capacity challenges.
• Ability to challenge and ask right questions to ensure the process and journeys defined meet customer needs.
• Highly organised and able to prioritise effectively.

Additional Information

• Competitive annual salary, car cash allowance, a performance-based annual bonus & an additional 'flexible allowance' to spend on additional benefits, topping up your pension, or to be added to your salary.
• Hybrid working between your home (2-3 days a week) and our brand new Reading HQ office at Green Park (2-3 days a week).
• 28 days annual leave + 8 bank holidays + 3 personal days annually, which increases with length of service.
• Private Medical Insurance, Life Assurance and Income Protection.
• Free on-site car parking (Green Park only).
• Plus lots more including well-being and learning & development benefits!

Salary range for this role starts at £53,760, and exact salary will differ by job and experience.

Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

With that in mind, if you do not ‘tick every box’ in the job advert above, there are likely other valuable attributes and skills you have that would make you a great addition for the team. So, if you feel this role is for you, then please apply! We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!

We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.

At Three we have a hybrid working arrangement in place as standard for office-based employees, where employees work from a mix of office-based location and working from their home in the UK to carry on their role.

Excluding retail, our core hours at Three are between 10:00 and 16:00, with operating hours between 08:00 & 18:30. This allows employees to have a start time between 08:00 and 10:00 and finish time between 16:00 and 18:30.