Senior Network Engineer

UK Home Office; Greater London; Hybrid; GBP 65,000 - 85,000; Full time

Benefits offered by this job

Civil Service Pension

Reward scheme

25 days leave

Public holidays + 1 privilege day

Job summary

UK Home Office is seeking a Senior Network Engineer to provide technical support and expertise within Network Operations, focusing on rapid isolation, stabilisation, and resolution of high-impact network incidents across critical domains such as Wireless, LAN, SD-WAN, Firewall, and Law Enforcement Networks.

You will engage with Technical Architects to translate designs into operational systems, act as a technical expert for Incident, Problem, and Change support, and mentor junior engineers

Qualifications

• Experience in network design, switching, routing, firewalling and load balancing.
• Proven ability to deliver complex technologies on time and within budget.
• Ability to diagnose root causes by breaking problems into parts.
• Provide technical guidance and performance management support.
• Build partnerships across teams and understand wider organisational objectives.

Responsibilities

• Provide incident, problem, and change support for networks.
• Develop high-quality runbooks and technical documentation.
• Coach and uplift Network Operations Engineers.
• Collaborate with Technical Architects to translate designs into operations.

Skills

Networking design

Switching

Routing

Firewalling

Load balancing

Problem diagnosis

Technical direction

Stakeholder partnerships

Education

CCNA or equivalent

Tools

SolarWinds

ServiceNow

Jira

Job description

Skills allowance of up to £7,550 (pending assessment)

Location: Salford | Hendon - hybrid with 60% office attendance

Close Date: 11:55pm Sunday 25th October

Job summary

The Senior Network Engineer provides technical support and expertise within Network Operations, focused on rapid isolation, stabilisation, and resolution of high‑impact network incidents across multiple critical network domains; Wireless, LAN, SD‑WAN, Firewall, Law Enforcement Networks / Services.

You will engage in programmes and projects and work with Technical Architects to translate the architectural designs into operational systems and support technical architects.

This is a dual-focus role, acting as a technical expert for Incident, Problem, and Change support. In addition, providing guidance, coaching, and structured technical uplift for Network Operations Engineers through targeted training, and the production of high‑quality technical documentation runbooks for Networks.

Tools and Technologies we use:

We would particularly encourage applications from candidates with strong experience in the following:

• Network Monitoring: Solarwinds
• Service Management: ServiceNow, Jira
• Cisco Certified Networks Assurance (CCNA) or equivalent experience.

Essential skills

You’ll have a visible passion for Network Operations, with the following skills or strong experience in:

• Networking design concepts, switching, routing, firewalling and load balancing. (NTDS)
• Managing, testing and delivering complex technologies within time, cost and quality targets. (TEST)
• Dissecting a problem into its component parts to identify and diagnose root causes, allowing for problem resolution. (USUP)
• Providing technical direction and guidance to more junior members and taking part in their appraisal and related performance management processes. (TECH)
• Building effective partnerships across diverse teams and technologies, with an understanding of the wider organisational context, emerging trends, and how your work contributes to broader strategic objectives. (OFCL)
• Engaging in the process for installing or removing hardware and/or software, using supplied installation instructions and tools. (HSIN)

Why work for us...

Find out more information at: Benefits - Home Office Careers, but some of the primary ones are:

• A Civil Service Pension with employer contribution rates of at least 28.97%.
• In-year reward scheme for one-off or sustained exceptional personal or team achievements.
• 25 days annual leave on appointment, rising with service.
• 8 days of public holidays, plus 1 additional privilege day.
• Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office.