Senior Network Engineer

JR United Kingdom; Chelmsford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading provider of Data Center and IT infrastructure services is seeking a Smart Hands Technician to support IMAC activities at their facilities. The role involves hands-on support ensuring compliance with Service Level Agreements (SLA) while maintaining operational efficiency in data centers. Candidates should possess a strong technical background, excellent communication skills, and a commitment to minimizing downtime through effective troubleshooting and precise task execution.

Qualifications

• Proven experience in data center operations or IT infrastructure support.
• Familiarity with IMAC processes and tools.
• Ability to work flexible hours, including weekends.

Responsibilities

• Assist with racking and staging servers and hardware.
• Provide troubleshooting support while adhering to SLAs.
• Maintain accurate records of all activities and communication with clients.

Skills

Knowledge of DC infrastructure

Cable management

Troubleshooting

Communication

Problem-solving

Job description

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We are a leading provider of Data Center and IT infrastructure services, with a focus on delivering high-quality smart hands and technical support solutions for our clients globally. Our team plays a vital role in ensuring seamless IT operations, particularly for data centers that require high precision and efficiency.

Job Overview:

We are looking for a skilled and reliable Smart Hands Technician to assist with IMAC (Install, Move, Add, and Change) activities at our data center facilities. This role requires technical expertise in handling and maintaining data center infrastructure, ensuring that all tasks are performed within the designated Service Level Agreement (SLA) to minimize downtime and ensure smooth operations.

Key Responsibilities:

• Racking and Staging: Assist with the physical racking and staging of servers, switches, and other hardware within data center racks.
• Server Moves: Move servers and other equipment as required to consolidate space and optimize the data center layout.
• Cable Management: Identify and resolve loose cable issues, which could cause downtime, by securing cables and ensuring proper cable management.
• Troubleshooting and Resolution: Provide troubleshooting support for hardware and network issues to avoid service disruptions.
• Compliance with SLA: Ensure that all tasks are completed within the designated 2-hour SLA after ticket creation and acknowledgement.
• Documentation: Maintain accurate records of all activities, including changes, installations, and troubleshooting actions taken.
• Communication: Provide timely updates to clients and internal teams regarding the status of tickets and any issues encountered during the process.

Requirements:

• Experience: Proven experience in data center operations, smart hands services, or IT infrastructure support.
• Technical Skills:
• Knowledge of DC infrastructure (racking switches, moving servers, and general hardware management).
• Familiarity with IMAC processes and tools.
• Experience in handling cable management and troubleshooting downtime-related issues.
• Soft Skills:
• Strong problem-solving skills and attention to detail.
• Excellent communication skills to interact with clients and team members.
• Ability to work under pressure and adhere to SLAs.
• Availability: Ability to work flexible hours, including weekends if required, to meet project demands.

Project Scope:

• Location: This work will involve IMAC-related activities at our data centers in the USA and Canada. The projects will require physical handling of server infrastructure and addressing any immediate hardware-related issues within the stipulated SLA.
• SLA: We expect all tasks to be dispatched and completed within the designated 2-hour SLA after ticket creation/acknowledgement.

Note: Only local candidates in the specified locations are eligible to apply. We are unable to offer sponsorship for this position.