Senior Neighbourhood Officer (Level 6)

TN United Kingdom; Slough; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative local authority is seeking a Senior Neighbourhood Officer to enhance housing management services in Slough. This role involves delivering high-quality service, engaging with residents, and ensuring compliance with best practices. You'll be at the forefront of improving community living standards, dealing with tenancy issues, and providing support to vulnerable customers. If you are passionate about making a difference in housing and have the necessary qualifications and experience, this is an exciting opportunity to contribute to a thriving community.

Qualifications

• Significant experience in housing-related roles.
• Ability to think strategically about housing management issues.

Responsibilities

• Deliver excellent housing management services to customers.
• Coordinate housing management and environmental services.
• Provide tenancy support visits and manage anti-social behaviour.

Skills

Housing Management

Strategic Thinking

Customer Service

Education

Certificate in Housing (Level 3)

Job description

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Senior Neighbourhood Officer (Level 6), Slough

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Client:

CRA GROUP RECRUITMENT AND PAYROLL LTD

Location:

Slough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5dfc75d2a699

Job Views:

3

Posted:

10.05.2025

Expiry Date:

24.06.2025

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Job Description:

Job Description

1 month contract with a local Authority

Job Purpose

• To deliver excellent housing management services to our customers to the highest possible standards ensuring that operational performance is high and continues to improve. To ensure neighbourhood services for a defined group of homes meet resident’s expectations and that residents have opportunities to influence service delivery.
  

Key Duties/Accountabilities

• To provide a comprehensive housing management service within a specified geographic area to our customers and neighbourhoods dealing with breaches of tenancy/leaseholder agreements, estate management/monitoring, anti-social behaviour, caretaking and delivery of communal services and tenancy support visits.
  
• Deliver against an agreed improvement plan for the assigned area in consultation with residents and help deliver the corporate objectives. The plan should reflect the needs of the area with reference to the profile of residents and the physical characteristics.
  
• Ensure the housing management and environmental services provided to residents are coordinated and of an excellent standard and conform to relevant statutory requirements and best practice.
  
• Deliver housing services that are inclusive and accessible to our vulnerable customers
  

Essential Qualifications needed

• Certificate in Housing (Level 3) or equivalent.
  

Essential Experience Needed

• Significant experience of working in housing related role.
  
• Experience of thinking strategically in dealing with Housing Management issues.
  

Additional information to note

• This role is 37 hours a week
  
• Full UK driving license is required for this role.
  
• DBS is required.
  

The role closes on 16/05/25