Senior National Account Manager, Amazon

Harry's; London; On-site; GBP 59,000 - 82,000; Full time

Job description

About Harry’s

Harry’s is a men’s grooming brand that offers high quality shave, body, hair, and skin care products at an exceptional value. Launched in 2013, Harry’s redefined the shaving experience and helped pioneer the earliest era of direct to consumer in the process. Since then, the brand has become the #2 shave brand globally and expanded to offer products for every step in its customer’s routine. Harry’s is also on a mission to ensure guys have access to quality mental health care. To date, the brand has helped connect over 2 million men to quality mental health resources.

Harry’s is part of Mammoth Brands, the modern CPG company behind category-leading brands Harry’s, Flamingo, Lume, and Mando. Driven by a mission to “Create Things People Like More,” the company is creating a new model—and home—for brands, founders, and talent looking to solve unmet needs, improve peoples’ lives and ultimately change the status quo. Even as we grow, we take extra care to maintain the small, scrappy, entrepreneurial culture that helped to get us where we are today: a company that people like more, that better serves its customers, employees, and community. Mammoth Brands is committed to making a positive impact and donated over $20 million through our network of nonprofit partners to date.

About the Role

We’re looking for a commercially astute and relationship-driven individual to help accelerate our presence on Amazon outside of North America. As part of a global Amazon team you’ll partner closely with our North American colleagues to deliver a market leading listing in International markets.

In this role, you’ll own the relationship and commercial strategy in Int’l markets. You'll be responsible for unlocking the full potential of our partnership in the UK, DE as well as leading our expansion into new EU markets.

Key Roles & Responsibilities

1. Account Management and Product Listing Optimisation:
   • Partner with brands to develop and execute sales plans and strategy.
   • Develop strategy and manage the execution of online/site merchandising to achieve online marketing and sales goals.
   • Conduct weekly meetings with Amazon Vendor Services Manager to ensure alignment on activity execution, submission of promotional nominations form and listing optimisation (variations, count type, titles, browse nodes etc.).
   • Conduct regular audits of product listings to ensure they are optimised for search visibility, conversion, and customer experience.
   • Collaborate with the content lead to ensure product descriptions, images, and keywords are aligned with Amazon’s best practices, ensuring smooth launch of new product launches and brand renovations.
   • Forward planning and execution of copy translations for PDP, Creative and Ads copy.
   • Collaborate with the content lead and ads manager to ensure copy optimisations are aligned with quarterly KW targets with any relevant SKW updates reflected throughout the required touchpoints.
   • Cross collaborate with Supply & Demand (product specs, weights & dims), Creative and Ads team to ensure smooth launch of NPI in a timely and effective manner. Manage enrollment into Vine programs and pairing with global variants.
2. Sales and Performance Reporting & Analysis:
   • Monitor key performance metrics (Sales, Market Share, Organic Rank etc.) and maintain a performance scorecard with commentary on recommendations for improvement.
   • Analyse performance data to identify insights & trends and identify opportunities to pivot or scale tactics in Monthly and Quarterly Business Reviews.
3. P&L Ownership and Demand Forecasting:
   • Collaborate closely with the supply chain team to forecast demand, accurately capturing upcoming demand patterns, promotional activity and market trends.
   • Manage and mitigate the risk of OOS by accurately tracking inventory levels and coordinating with the supply teams to ensure minimal out of stock rates.
   • Work with the supply chain and logistics teams to ensure timely fulfillment of orders and seamless customer experiences.
   • Actively manage trade promotion budget and retail media budget to ensure brand profitability targets are met.
4. Compliance & Policy Adherence:
   • Ensure all Amazon policies, guidelines, and best practices are followed to maintain compliance.
   • Stay informed on Amazon changing policies and updates, making necessary adjustments to strategies and operations to remain compliant in the UK and EU where trade policies differ.
5. Business Development Strategy:
   • Analyze and develop possibilities for Harry’s and Flamingo brands to scale across other EU Amazon marketplaces and develop GTM plans.

Who You Are

• Experience: 2+ years of experience in Amazon Vendor or Seller Central with a focus on Amazon-specific platforms.
• 2+ years leading an Amazon enterprise account role for a manufacturer.
• Analytical Skills: Strong ability to analyze data, identify trends, and translate insights into actionable strategies. Proven ability to interpret data, tell a story, and provide actionable insights.
• Project Management: Strong organizational skills, with the ability to manage multiple projects and meet deadlines.
• Communication: Excellent communication skills, both written and verbal, with the ability to collaborate across teams.
• Problem-Solving: Ability to think critically and solve complex problems related to Amazon account performance and operations.
• Amazon Tools Experience (e.g., Helium 10, Data Dive, etc.) is preferred.
• Proficient in Microsoft Office with advanced training in Excel. Must be able to use advanced formulas, conditional formatting, pivot tables, pivot reporting, v-lookups, filters, etc.
• Experience in product catalog forecasting based on synthesizing various inputs.
• Education: Bachelor’s degree in Business, Marketing, E-commerce, or a related field is preferred.

Why You’ll Love Working at Harry’s

• A fast-growing, mission-driven company that puts customers and team first.
• A fun, open culture that values curiosity, collaboration, and impact.
• The opportunity to help shape the future of a globally disruptive brand.
• Flexible working and a dynamic office in the heart of London.

We can’t quantify all of the intangible things we think you’ll love about working at Mammoth Brands, like the exciting challenges we tackle, the smart and humble team you’ll get to work with, and our supportive and inclusive culture. That said, our salary ranges are based on paying competitively for our size and industry, and are one part of our total rewards package, which also includes a comprehensive set of benefits and our equity program. The base salary hiring range for this position is £59,200 -£81,400, but the final compensation offer will ultimately be based on the candidate’s location, skill level and experience.

Mammoth Brands is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

Mammoth Brands is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, domestic violence victim status, arrest/conviction record, sexual or reproductive health decisions, caregiver status, credit history immigration status, unemployment status, traits historically associated with race, including but not limited to hair texture and protective hairstyles or any other status protected under applicable federal, state and local laws. Mammoth Brands' commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training.

We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.