Senior Multi-Site Service Delivery Lead

00191 Leidos Security Detection & Automation U.K. Ltd. (SDS UK); Greater Manchester; On-site; GBP 58,000 - 75,000; Full time

Job summary

A leading security technology firm is seeking a Service Delivery Manager to oversee operations across multiple sites in the UK. The ideal candidate will have a background in cross-functional technical service operations, proven experience in change management, and exceptional leadership skills. Responsibilities include operational delivery, compliance with safety regulations, and driving employee performance and engagement. This role offers a salary range of £58,400 - £74,900 depending on experience and encompasses challenges that drive service excellence.

Qualifications

• Proven experience in cross-functional technical service operations.
• Background in change management and continuous improvement.
• Strong understanding of health & safety regulations.

Responsibilities

• Manage operational delivery and service performance.
• Ensure compliance with inventory management.
• Drive employee engagement through assessments and reviews.

Skills

Leadership

Performance management

Collaboration

Time management

Analytical skills

Education

Level 5 Leadership / Management

NVQ Level 3, HNC, HND in Electronics

Tools

Salesforce Lightning

Microsoft Office

Job description

A leading security technology firm is seeking a Service Delivery Manager to oversee operations across multiple sites in the UK. The ideal candidate will have a background in cross-functional technical service operations, proven experience in change management, and exceptional leadership skills. Responsibilities include operational delivery, compliance with safety regulations, and driving employee performance and engagement. This role offers a salary range of £58,400 - £74,900 depending on experience and encompasses challenges that drive service excellence.