Senior MSP IT Service Delivery Lead

Henley Executive; Sheffield; On-site; GBP 50,000 - 57,000; Full time

Job summary

Henley Executive is seeking an experienced IT Service Delivery Manager to lead our MSP/IT services for commercial clients in the UK. The role involves mentoring the Service Delivery team, owning SLAs and KPIs, and acting as the senior escalation point.

Based in the UK, you will foster strong client relationships, drive continual service improvement, and contribute to the growth and success of a expanding MSP portfolio. Salary £50,000–£57,000 per year with benefits.

Qualifications

• Experience leading service delivery or technical support teams.
• Strong knowledge of IT service delivery, SLAs, KPIs, and customer service.
• Experience with MSP environments and commercial clients.

Responsibilities

• Lead, mentor and develop the Service Delivery team.
• Manage the delivery of Managed Print and IT Managed Services.
• Ensure SLA and KPI targets are achieved.
• Act as senior escalation point for customers and internal teams.
• Drive continual service improvement and operational efficiency.
• Produce service reports and performance metrics.

Skills

MSP experience

MPS background

Leadership

Stakeholder management

IT service delivery

Customer service

Tools

Support tools

Job description

Henley Executive is seeking an experienced IT Service Delivery Manager to lead our MSP/IT services for commercial clients in the UK. The role involves mentoring the Service Delivery team, owning SLAs and KPIs, and acting as the senior escalation point.

Based in the UK, you will foster strong client relationships, drive continual service improvement, and contribute to the growth and success of a expanding MSP portfolio. Salary £50,000–£57,000 per year with benefits.