Senior Microsoft Solutions Engineer

Smartdesc; Hemel Hempstead; On-site; GBP 55,000 - 60,000; Full time

Job summary

An established industry player seeks a Senior Microsoft Solutions Engineer to deliver high-quality Microsoft solutions and technical services. This role involves supporting diverse customers, managing third-line ticket support, and documenting processes. Join a collaborative environment that empowers non-profits with innovative technology solutions. You will have the opportunity to work with passionate organizations, enhancing their technology infrastructure while prioritizing professional development and career growth. If you're ready to make a difference and thrive in a supportive environment, this position is for you.

Qualifications

• Experience in designing and implementing Microsoft solutions.
• Strong attention to detail, especially in documentation.
• Ability to work under pressure and manage conflicting priorities.

Responsibilities

• Design, implement, and document Microsoft solutions architecture.
• Provide Tier 3 support for Windows Server and Microsoft 365 services.
• Troubleshoot network issues and manage endpoint protection.

Skills

Microsoft Solutions Architecture

Windows Server 2016+

Microsoft 365 Services

Intune Management

VMWare vSphere

Network Troubleshooting

Documentation Skills

Communication Skills

Education

Microsoft Certified: Azure Administrator Associate

Microsoft Certified: Modern Desktop Administrator Associate

MCSA / MCSE or equivalent

VMware VCP certification

Tools

Active Directory

PowerShell Online

DNS

High Availability Solutions

Job description

Senior Microsoft Solutions Engineer

Location: Hemel Hempstead

Type: Full-time

Salary: £55k-£60k

Eligibility: You must be eligible to work in the UK

We are seeking a Senior Microsoft Solutions Engineer to join the Microsoft Services team. The role focuses on delivering high-quality Microsoft solutions, technical services, and support to diverse customers. The engineer will handle third-line ticket support, process documentation, and project support for the expanding Microsoft Projects team. This position is based at our Hemel Hempstead offices within the Academia Technology Group.

Note: The successful candidate will need to complete a satisfactory DBS check.

Responsibilities

• Design, implement, document, and train on Microsoft solutions architecture
• Provide Tier 3 support for Windows Server 2016+ (Active Directory, Group Policy, DNS, RDS, High Availability)
• Support Microsoft 365 services (Exchange Online, SharePoint, OneDrive, PowerShell Online, Directory Sync, Identity Management)
• Manage devices with Intune across Windows, macOS, Android, iOS, and iPadOS
• Create software packages for various applications
• Assist with deploying new Microsoft features
• Manage endpoint protection and Windows OS updates across tenants
• Support and train Tier 1/2 Engineers, act as escalation point for Service Desk
• Provide Tier 3 support for Windows 10/11, including troubleshooting and client software support
• Troubleshoot network issues (TCP/IPv4, DHCP, DNS)
• Administer VMWare vSphere (v7+)
• Respond to infrastructure alerts impacting business as usual activities
• Implement and practice security best practices
• Document processes and projects for audiences with varying technical skills

Key Skills

• Strong attention to detail, especially in documentation
• Ability to work under pressure, managing conflicting priorities
• Excellent communication and relationship-building skills
• Effective time management
• Drive continuous improvement through technology and process enhancements
• Willingness to travel to client sites as needed
• Experience in designing and implementing Microsoft solutions
• Ability to demonstrate solutions to clients

Preferred Qualifications

• Microsoft Certified: Azure Administrator Associate or higher
• Microsoft Certified: Modern Desktop Administrator Associate or higher
• MCSA / MCSE or equivalent
• VMware VCP certification
• Experience with other operating systems (iOS, Android, Linux)

About Smartdesc

Smartdesc, part of the Academia Group, is an IT Service Provider and Microsoft Gold Partner dedicated to supporting non-profit organizations, including charities, social enterprises, and the public sector across the UK. We work with well-known clients like Mind, YMCA, and WaterAid, along with diverse other charities and non-profits.

Our mission is to equip non-profits with the technology, tools, and support needed to achieve their goals. We aim to empower UK non-profits through innovative technology solutions.

Our services include IT strategy, cybersecurity, helpdesk support, and project management. Join us to work with passionate organizations committed to improving their technology infrastructure.

We prioritize professional development through structured plans, e-learning, certifications, and career growth opportunities. Our flat management structure fosters a collaborative environment with minimal politics, allowing staff to excel and explore diverse technologies. We value effort, integrity, and honesty, and are committed to ethical, transparent, and customer-focused service.