Senior Microsoft Solution Architect

CDW LLC.; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading IT solutions provider in the United Kingdom seeks a Senior Microsoft Architect to enhance business productivity through Microsoft technologies. This role requires strong expertise in Microsoft 365 and a proven ability to lead customers through transformational journeys. Responsibilities include engaging customers, producing documentation, and driving sales enablement activities. Excellent communication skills and a passion for technology are essential.

Qualifications

• Demonstrated experience in Microsoft 365 and eco-system technologies.
• Ability to lead customers through transformative tech journeys.
• Outstanding communication skills for clear presentations.

Responsibilities

• Engage customers to understand and meet their Microsoft solutions needs.
• Produce high-quality documentation on customer requirements.
• Collaborate with internal teams for smooth project transitions.
• Support customer education and workshops for new technologies.

Skills

Microsoft 365 expertise

User experience focus

Sales enablement skills

Project management

Communication skills

Job description

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job Summary

This role will focus on developing and leveraging Copilot and Power Platform skills to deliver innovative solutions and enhance business productivity, within the Microsoft Solution's Team. CDW’s Microsoft Solutions team is a group of Solutions Architects and Specialists that is part of the wider Microsoft Practice. This role

The role has three key areas of responsibility, which broken down by:

• Act as a senior Microsoft and Intel End User Computing Architect, using your expertise to run technical engagements with customers to win end user computing business.

• Support the development of the team and the wider department by contributing to team projects as well as helping junior team members achieve their own career aspirations

• Develop and maintain your own skills and knowledge through research, self-guided learning, lab time and formal training/accreditation.

What you will do

Customer Opportunities - Work with customers, partners and salespeople to technically qualify opportunities and deliver value to customers with Microsoft and Intel end user computing requirements.

Documentation - Produce high quality documentation outlining customer requirements and solutions. Such documentation may include role specific end user computing needs, associated IT management requirements and any required services work due from CDW Service teams.

Handover – Support the smooth handover of projects into the delivery teams and acting as an escalation point during their life and transition into service

CDW and Modern Workspace Evangelist - driving and evangelising CDW capabilities to our customer base in a credible, friendly and relatable way. Differentiating CDW through its productised services, consulting capability and Microsoft expertise.

• Work with customers and the CDW Windows 11 Sales team to identify and define customer device refresh requirements, technical Win 11 transitioning plans, and execution steps including the definition of those to be delivered by CDW Service Delivery teams.

• Ensure the execution of customer workshops and follow on documentation in line with agreed customer Windows 11 timelines.

• Enable CDW Sellers and Customers to understand the benefits of AI PC, Intel vPro and Active Management technology through the delivery of workshops and Sales enablement activity. This should include:

• Contributing to the development of CDW’s end user computing workshops

• Supporting Sales enablement activity delivered by CDWs Windows 11 Sales teams.

• Delivering customer presales technical workshops.

Internal Collaboration – Build and develop strong relationships across the business, including with Sales, Professional Services, Managed Services and the wider CDW community to draw upon as the need arises.

Partner Engagement – Cultivate strong Microsoft and Microsoft eco-system relationships to stay up to date with offerings and roadmaps and leverage this knowledge as an agnostic advisor to customers.

Commercial Acumen – The role requires that you understand the commercial impact of the proposed solutions and assist customers and CDW’s sales teams in choosing the correct solution to meet budget and expectations.

Sales Enablement - Assist CDW Salespeople with technical guidance on a variety of products and solutions across a range of customer sizes and types and evangelise the team’s capabilities.

Customer Retention - Act as a trusted adviser to key customers through building knowledge of their environments.

Accreditation – Attain and maintain the highest level of relevant accreditations where required

What we expect of you

• Demonstrated credible experience in Microsoft 365, Modern Work and Microsoft eco-system technologies. Use experience and skills to aid in their adoption, with a proven ability to use this to own and win complex opportunities with mid-market customers, enterprise, and public sector customers

• Advanced 365 capability

• A key focus on user experience / adoption enhancement

• Ability to lead customers through a transformational journey that delivers tangible benefit quickly whilst maximising the scope and potential of an engagement

• Experience selling both professional and managed services

• A passion and a thirst to learn and deliver presales expertise in a broader set of technologies

• Highly ambitious, credible, motivated, and accountable individual with an appreciation for building meaningful and lasting relationships, combined with a desire and ability to “win hearts and minds” - Confident yet humble in their approach

• Detail-oriented with strong time management skills combined with the capacity to lead and work on multiple initiatives, as well as dynamically prioritise and pivot based on changing business needs

• Outstanding communications skills, with the ability to clearly and concisely present concepts and recommendations in verbal, written, and presentation formats to customers, senior leaders, and cross-functional audiences

• High levels of industry-related knowledge with an insatiable thirst for new information relevant to the market

• Prepared for occasional travel between CDW UK & International offices as the role requires whilst maintaining a suitable home life balance

• Ability to allocate time to undertake personal development activities such as attending training, achieving certifications, and focusing on soft-skill development – always seeking to personally develop as an individual

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.