Senior Microsoft Azure Technical Engineer

JR United Kingdom; Watford; On-site; GBP 40,000 - 65,000; Full time

Job summary

A leading company in IT solutions is seeking a Senior Microsoft Azure Technical Engineer in Watford. The successful candidate will provide advanced Azure support, manage technical incidents, and ensure client satisfaction. The role requires strong communication skills and extensive experience in Azure services, making it an excellent opportunity for those eager to grow within a collaborative team environment.

Qualifications

• 6+ years working in a Technical Support team managing Microsoft Cloud services.
• Knowledge of Azure services, including virtual machines and networking concepts.
• Ability to create detailed technical documentation and advise clients on Azure solutions.

Responsibilities

• Take ownership of requests related to Azure services and manage until resolution.
• Provide direct escalation support for VIP customers and manage complex incidents.
• Collaborate with internal teams for smooth integration of Azure services.

Skills

Azure Virtual Machines

Networking

Storage

SQL Database

Communication

Problem-Solving

Education

Microsoft Data Fundamentals (DP-900)

Microsoft Azure Security Engineer (AZ-500)

Job description

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Senior Microsoft Azure Technical Engineer, Watford, Hertfordshire

Client: Bytes Software Services

Location: Watford, Hertfordshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 6

Posted: 26.06.2025

Expiry Date: 10.08.2025

Job Description:

Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023.

At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfill your career goals. We foster a culture of innovation, collaboration, recognition, and inclusivity, and offer a wide range of benefits to support staff wellbeing.

Your Future Starts Here

PURPOSE OF JOB:

We are seeking an experienced and highly skilled Microsoft Azure 3rd Line Support Engineer to join our dynamic IT support team. The ideal candidate will be responsible for providing advanced technical support for Azure-based solutions, handling complex issues that escalate from the 1st and 2nd line support teams, and ensuring high availability and performance of our cloud infrastructure.

Bytes is looking to expand its customer-facing Microsoft Support Desk after another year of impressive growth. Our collaborative and solution-led approach means that our customers rely on us to help them deliver and achieve. The Microsoft support team is integral to this approach and our success.

Key to success will be working as part of a close-knit team with a customer-centric service focus. You will work closely with customers by providing day-to-day technical support, assisting, and contributing to overall technical governance, leadership, technical excellence, and continual service improvement.

Communication and collaboration are paramount to this role. You will work closely with various internal and external stakeholders and will be continually engaged and collaborating with our clients.

KEY RESPONSIBILITIES:

• Take ownership of requests raised by Bytes CSP clients or CSP resellers related to their Azure environment affecting any/all Azure services and manage until resolution.
• Provide prompt and accurate feedback to customers or CSP resellers, maintaining contact via phone/email/Teams to ensure the client feels included throughout the ticket lifecycle.
• Provide direct 3rd line escalation support for Bytes VIP customers, CSP Expert customers, and Azure Managed Services customers.
• Follow standard procedures for proper escalation of unresolved issues to internal teams.
• Manage and prioritize open and unresolved Azure tickets, liaising with all third parties.
• Troubleshoot and resolve complex incidents and service requests escalated from 1st and 2nd line teams, analyzing and diagnosing Azure infrastructure and service issues.
• Maintain up-to-date documentation on Azure configurations, incident resolutions, and standard operating procedures.
• Work closely with other IT teams and stakeholders to ensure smooth operations and integration of Azure services. Collaborate with Microsoft Azure support for escalated issues requiring vendor intervention.
• Stay current with Azure updates, new features, and industry best practices. Participate in continuous improvement initiatives to enhance support processes and service delivery.

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Professional Experience

• Microsoft Data Fundamentals (DP-900) - ESSENTIAL
• Microsoft Azure Security Engineer (AZ-500) - ESSENTIAL
• Microsoft Cybersecurity Architect (SC-100) - DESIRABLE

Other Requirements

• 6+ years working in a Technical Support team dealing with Microsoft Cloud services - ESSENTIAL
• Knowledge of Microsoft Azure services, including but not limited to Azure Virtual Machines, Entra, Networking (Vnets, VPNs, ExpressRoute), Storage, SQL Database, App Services, and AKS - ESSENTIAL
• Understanding of Azure networking concepts, including Virtual Networks, Network Security Groups, Load Balancer, Application Gateway, and Firewall - ESSENTIAL
• Ability to advise clients on Azure solutions that meet requirements - ESSENTIAL
• Ability to troubleshoot and resolve complex networking issues and understand connectivity between on-premises environments and Azure - ESSENTIAL
• Knowledge of Azure security features such as Security Centre, Key Vault, Azure Policy, and RBAC - ESSENTIAL
• Expertise in implementing and managing Azure Backup and Azure Site Recovery - ESSENTIAL
• Strong communication skills for interacting with customers and stakeholders - ESSENTIAL
• Experience working in a Microsoft Partner Centre and Lighthouse - ESSENTIAL
• Knowledge of Azure Entra, Information Protection, Rights Management, SSO, MFA, and related technologies - ESSENTIAL
• Ability to create detailed technical documentation - ESSENTIAL
• Experience automating manual tasks using ARM templates & JSON - ESSENTIAL
• Knowledge of Hyper-V, VMware, and on-prem servers - ESSENTIAL
• Good understanding of Microsoft 365 Admin Portal and O365 Services - DESIRABLE
• Experience handling Out of Hours requests - DESIRABLE

CORE COMPETENCIES & SKILLS

• Proactive, independent, and agile work approach.
• Ability to work independently and in a team, with a focus on continuous learning.
• Excellent written and verbal communication skills, capable of engaging with senior stakeholders and technical teams.
• Innovative problem-solving skills to meet SLAs.
• Strong organizational skills to manage multiple demands.
• Ownership of tasks and driving team objectives.
• Providing advice and support on Azure services within the organization.
• Motivated to find solutions and automate processes for efficiency.
• Maintaining detailed notes and documentation.
• Willingness to utilize training resources to enhance Azure knowledge and collaboration.