Senior Microsoft Azure Technical Engineer

JR United Kingdom; Stoke-on-Trent; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading company is seeking a Senior Microsoft Azure Technical Engineer to join their support team in Stoke-on-Trent. The role involves providing technical support for Azure services, managing complex issues, and collaborating with clients and internal teams for effective solutions. Candidates should have extensive experience with Microsoft Azure and proven skills in troubleshooting, communication, and documentation.

Qualifications

• 6+ years working in Technical Support dealing with Microsoft Cloud services.
• Knowledge of Azure services including Virtual Machines, Networking, and App Services.
• Ability to advise clients on Azure solutions that meet requirements.

Responsibilities

• Provide advanced technical support for Azure-based solutions and manage complex issues.
• Troubleshoot and resolve incidents and service requests escalated from support teams.
• Maintain documentation on Azure configurations and incident resolutions.

Skills

Microsoft Azure Security Engineer

Microsoft Data Fundamentals

Networking

Cloud Services

Technical Support

Communication

Problem Solving

Documentation

Job description

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Senior Microsoft Azure Technical Engineer, Stoke-on-Trent

Client: Bytes Software Services

Location: Stoke-on-Trent, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 7

Posted: 26.06.2025

Expiry Date: 10.08.2025

Job Description:

Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023.

At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfill your career goals. We foster a culture of innovation, collaboration, recognition, and inclusivity, offering a wide range of benefits to support staff wellbeing.

Your Future Starts Here

Purpose of Job:

We are seeking an experienced and highly skilled Microsoft Azure 3rd Line Support Engineer to join our dynamic IT support team. The ideal candidate will be responsible for providing advanced technical support for Azure-based solutions, handling complex issues that escalate from the 1st and 2nd line support teams, and ensuring high availability and performance of our cloud infrastructure.

Bytes are looking to expand their customer-facing Microsoft Support Desk after yet another year of impressive growth. Bytes’ collaborative and solution-led approach means that our customers rely on us to help them deliver and achieve. The Microsoft support team is integral to this approach and our success.

Key to success will be working as part of a close-knit team with a customer-centric service focus. You will work closely with customers by providing day-to-day technical support, assisting, and contributing to overall technical governance, leadership, technical excellence, and continual service improvement.

Communication and collaboration are paramount to this role. You will work closely with a variety of internal and external business stakeholders and will be continually engaged and collaborating with our clients.

Key Responsibilities:

• Take ownership of requests raised by Bytes CSP clients or CSP resellers related to their Azure environment affecting any/all Azure services and manage until a resolution has been found.
• Provide prompt and accurate feedback to customers or CSP resellers and ensure the client feels included throughout the lifecycle of the ticket by maintaining contact via phone/email/Teams.
• Provide direct 3rd line escalation for Bytes VIP customers, Bytes CSP Expert customers, and Azure Managed Services customers.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Manage and prioritize open and unresolved Azure tickets, liaising with all third parties.
• Troubleshoot and resolve complex incidents and service requests escalated from support teams. Analyze and diagnose issues related to Azure infrastructure and services.
• Maintain up-to-date documentation on Azure configurations, incident resolutions, and standard operating procedures.
• Work closely with other IT teams and stakeholders to ensure smooth operations and integration of Azure services. Collaborate with Microsoft Azure support for escalated issues requiring vendor intervention.
• Stay current with Azure updates, new features, and industry best practices. Participate in continuous improvement initiatives to enhance support processes and service delivery.

Qualifications, Experience, & Skills:

Professional Experience

• Microsoft Data Fundamentals (DP-900) - ESSENTIAL
• Microsoft Azure Security Engineer (AZ-500) - ESSENTIAL
• Microsoft Cybersecurity Architect (SC-100) - DESIRABLE

Other Requirements

• 6+ years working in a Technical Support team dealing with Microsoft Cloud services. - ESSENTIAL
• Knowledge of Microsoft Azure services, including but not limited to Azure Virtual Machines, Azure Entra, Azure Networking (Vnets, VPNs, ExpressRoute), Azure Storage, Azure SQL Database, Azure App Services, and Azure Kubernetes Service (AKS). - ESSENTIAL
• Understanding of Azure networking concepts, including Virtual Networks, Network Security Groups, Azure Load Balancer, Azure Application Gateway, and Azure Firewall. - ESSENTIAL
• Ability to advise clients on Azure solutions that meet requirements. - ESSENTIAL
• Ability to troubleshoot and resolve complex networking issues and understand connectivity between on-premises environments and Azure. - ESSENTIAL
• Knowledge of Azure security features such as Azure Security Centre, Azure Key Vault, Azure Policy, and role-based access control (RBAC). - ESSENTIAL
• Expertise in implementing and managing Azure Backup and Azure Site Recovery solutions. - ESSENTIAL
• Strong communication skills to effectively interact with customers, gather requirements, and provide technical guidance. - ESSENTIAL
• Experience working in a Microsoft Partner Centre and Lighthouse. - ESSENTIAL
• Knowledge of Azure Entra, Azure Information Protection, Information Rights Management, single sign-on, and multi-factor authentication, along with related technologies (including Microsoft Enterprise Mobility + Security). - ESSENTIAL
• Ability to create detailed technical documentation, including incident reports, troubleshooting guides, and knowledge base articles. - ESSENTIAL
• Experience automating manual tasks using ARM templates & JSON. - ESSENTIAL
• Knowledge of Hyper-V, VMware, and on-premises servers. - ESSENTIAL
• Good understanding of Microsoft 365 Admin Portal and O365 Services. - DESIRABLE
• Experience with Out of Hours requests. - DESIRABLE

Core Competencies & Skills:

• Ability to work proactively, independently, and in an agile manner to achieve desired outcomes.
• Ability to work both independently and as part of a team in an environment requiring continuous learning and development.
• Excellent written and verbal communication skills, capable of engaging with senior stakeholders and client infrastructure teams.
• Generate innovative solutions to complex problems while achieving SLAs.
• Excellent organizational skills and ability to manage multiple demands and deadlines.
• Ownership of tasks and driving team objectives forward.
• Provide advice and support around Azure services to team members.
• Motivated to find solutions to recurring issues and automate for future use.
• Maintain detailed notes within tickets to ensure issues are logged with clear future action plans.
• Utilize training resources to increase Azure knowledge and collaborate across the team.