Senior MFD Technician

TN United Kingdom; Leeds; On-site; GBP 45,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen erfahrenen MFD-Techniker, der eine Schlüsselrolle in der Unterstützung der UK-Expansion spielt. In dieser spannenden Position arbeiten Sie mit modernster Drucktechnologie und bieten technische Expertise für Partner und Wiederverkäufer. Sie werden Schulungen durchführen, technische Unterstützung bieten und sicherstellen, dass die Servicelevels stets hoch bleiben. Wenn Sie eine Leidenschaft für Technologie und Kundenservice haben, ist dies die perfekte Gelegenheit, Ihre Karriere auf die nächste Stufe zu heben.

Benefits

Privatkrankenversicherung

Lebensversicherung

26 Tage Urlaub

10% leistungsbezogener Bonus

Fahrzeug/Fahrzeugzulage

Qualifications

• Mindestens drei Jahre Erfahrung in einer technischen Supportrolle für Multifunktionsgeräte.
• Erfahrung in der Schulung von Endbenutzern und Partnern.

Responsibilities

• Technischer Experte für Partner-Serviceteams.
• Technische Schulungen für Partner und Dienstleister durchführen.
• Fortgeschrittene technische Unterstützung für Hardware- und Softwareprobleme bieten.

Skills

Diagnose und Troubleshooting von Software- und Hardwareproblemen

Betriebssysteme und Netzwerktechnologien

Ausgezeichnete Kommunikationsfähigkeiten

Training und Schulung von Endbenutzern

Detailorientiert und fähig, mehrere Prioritäten zu handhaben

Job description

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Senior MFD Technician
Location: Home Field-Based (Northern Midlands Region)
Salary: Up to £45,000 DOE Package (Car/Car Allowance, 10% Bonus, Private Medical &; More)

Are you a skilled MFD engineer with a passion for new technology and relationship management?
We’re working with a global leader in print and imaging to find a Technical Specialist who will play a crucial role in supporting their UK expansion.

This role is ideal for someone who thrives on problem-solving, enjoys delivering training, and excels at building strong partnerships. Someone who is a skilled MFD engineer who has progressed their career and now wants to expand further by making the next steps into global business.
You'll work with cutting-edge Multi-Functional Devices (MFDs) and provide hands-on technical expertise to resellers and partners, ensuring best-in-class service and support.

What You’ll Be Doing:

• Act as the go-to technical expert, supporting and developing partners' service teams.
• Deliver technical training to partners and service providers, both remotely and in person.
• Provide advanced second-level technical support for hardware and software issues.
• Manage escalated cases, ensuring timely resolution within SLAs and KPIs.
• Conduct product performance reviews, driving continuous improvements.
• Oversee warranty claims and spare parts management, working closely with supply chain teams.
• Maintain strong communication with partners to enhance service levels and satisfaction.
• Escalate unresolved issues to senior technical teams, providing detailed reports.
• Contribute to the development and implementation of technical strategies.

The Person

An experienced MFD engineer who enjoys working in a fast-paced environment, solving complex problems, and ensuring customer success.

Experience:

• At least three years in a senior technical field support role working on Multi-Functional Device equipment.
• Proven experience in delivering training to end users and channel partners.

Skills &; Attributes:

• Strong diagnostic and troubleshooting skills for software and hardware issues.
• Solid understanding of operating systems, network technologies, and office software.
• Excellent communication skills, with the ability to explain complex technical information simply.
• Confident in delivering engaging and informative training sessions.
• Tenacious, detail-oriented, and able to handle multiple priorities under pressure.
• Commercially aware with an eye for leveraging competitive advantages.

Other Requirements:

• Full UK driving licence.
• Willingness to travel as part of the role across the North and Midlands, but occasionally further afield.

Salary &; Benefits

• A chance to work with revolutionary print technology and play a key role in the UK market expansion.
• Salary up to £45,000.
• 10% performance-related bonus.
• Private medical insurance &; life assurance.
• 26 days holiday Bank Holidays.
• Work for a globally recognised brand at the forefront of technical innovation.

Ready to take the next step in your career? Apply now and be part of this exciting journey!