Senior Mental Health Support Worker

Response; England; On-site; GBP 27,000 - 31,000; Full time

Job summary

An established industry player is seeking a Senior Mental Health Support Worker to empower individuals with mental health challenges. In this rewarding role, you will lead shifts, mentor support staff, and provide essential person-centered care to residents, helping them achieve independence and well-being. This position offers a dynamic work environment where every day brings new challenges and the opportunity to make a positive impact on the lives of others. If you are passionate about mental health and want to contribute to a meaningful mission, this is the perfect opportunity for you.

Benefits

25 days annual leave

Blue Light card discounts

Employee Assistance Programme

Cycle to Work Scheme

Professional qualification sponsorship

GBP500 refer a friend bonus

Health cash care plan

Wellbeing hub access

Free flu jabs

Free DBS application

Qualifications

• Commitment to personal development and understanding of mental health challenges.
• Ability to provide person-centered support and lead a team.

Responsibilities

• Lead shifts and manage medication for residents with mental health needs.
• Provide emotional support and assist residents with daily living activities.

Skills

Mental Health Awareness

Communication Skills

Risk Assessment

Team Leadership

Person-Centered Support

Education

GCSEs in English and Maths (or equivalent)

Tools

MS Office

Job description

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living.

Do you have the desire to empower and promote independence and an interest in mental health?

Senior Mental Health Support Worker - GBP27,560 - GBP30,680 per annum (Salaries vary depending on experiences)

Hours: 37 hours per week, Monday to Sunday, inclusive of bank holidays. Shifts include mornings, evenings, weekends, and sleep ins.

Service: Papist Way, Wallingford.

What You’ll Be Doing:

Papist Way is home to 10 residents with acute mental health needs, working alongside the Adult Mental Health Team. Our roles offer employees variety where every day is different whilst also giving a great sense of pride seeing the positive impact you can have on others.

As a Senior Mental Health Support Worker, you will be responsible for leading shifts, medication management, delegating tasks, managing incidents, and monitoring the health & safety of the project and residents. You will mentor support workers, leading by positive example alongside having your own caseload. You will be responsible for providing person-centred support to clients with serious mental illness including adults who have a primary diagnosis of a psychotic illness often with one or more coexisting conditions such as physical health issues, neurodiversity, drugs & alcohol use, and cognitive impairment.

Senior Support Workers work with residents to enable them to achieve and sustain a rewarding life in the community. Working proactively with residents to promote independence, well-being, and the ability to manage their own mental health. Staff are responsible for ensuring safety is always maintained through good housing management, risk assessment, and health & safety practices. Supporting people to maintain tenancies, look after their homes, and develop daily living skills.

Overall job responsibility: Further detail can be viewed in the Job Description.

• Lead shifts, delegating set diarised and daily tasks.
• Take the lead during incidents, safeguarding, and complaints in the absence of the manager, ensuring policies and procedures are adhered to.
• Ensure all staff are completing relevant health and safety tasks.
• Mentor new support workers through induction including the completion of the Care Certificate and medication training. Complete the care certificate assessors training.
• Work within a One Team Approach and ensure this culture permeates throughout the team and lead by example.
• Respond to service phone queries and requests from both internal and external customers in a timely manner and delegating where appropriate to other members of the team.
• Undertake assessments of referrals and attend regular assessment and risk management training.
• Provide emotional support, encouragement, and practical assistance to residents with daily living activities. This may include medication assistance, engaging with interests, education, accessing community groups/facilities, employment, teaching life skills such as shopping, budgeting, using public transport, and skills such as planning to prepare and cook meals, maintain accommodation.
• Ensure risk is continuously assessed and risk management plans are kept up to date.
• Comply and remain up to date with all safeguarding policies and procedures for both Adults and Children and Young People.
• Always represent the company in a professional and appropriate manner by considering punctuality, personal appearance, and professional boundaries, including equal opportunities.

The Successful Applicant:

Our main priority for all our roles at Response is to find people that can live our values every day: Caring, Safe, Creative, and Aspirational.

Essential criteria:

• GCSEs in English and Maths (or equivalent).
• A commitment to undertake continual personal development.
• Detailed understanding of mental health and wellbeing challenges and the level of care and support residents may require.
• An understanding of current approaches to mental health practice.
• Good knowledge of how to support with referrals and assessments.
• An understanding of equality, diversity, and inclusion issues impacting people’s lives.
• IT literate with experience using MS Office packages.
• Good communication skills: written, verbal, and listening.
• A genuine interest in mental health and well-being with a commitment to delivering Response's mission.

What We Offer:

• 25 days annual leave and standard bank and public holidays.
• Blue Light card and other discounted shopping.
• Employee Assistant Programme - with access to free counselling.
• Cycle to Work Scheme (after probation).
• Enhanced family-friendly leave.
• Professional qualification sponsorship and study leave.
• GBP500 refer a friend bonus scheme.
• Optional health cash care plan with money off prescriptions and treatments.
• Wellbeing hub and mental wellbeing support app approved by NHS.
• Free flu jabs.
• Free DBS application.

You will receive the training and confidence to use core therapeutic talk therapies such as Cognitive Behavioural Therapy, Motivational Interviewing, Strength-based Trauma Informed Care, and Mutual Aid to provide the best possible support to our clients.

If this Senior Mental Health Support Worker position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date 09/04/2025.

All our roles require a DBS check, two references from most recent employers, and you must have the right to work in the UK. Unfortunately, Response are not able to offer sponsorship under the points-based system. Should you apply for the role and require sponsorship, you will be withdrawn from the recruitment process. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer.