Senior Mental Health Practitioner - First Point of Contact Centre

Gloucestershire Health and Care NHS Foundation Trust; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is seeking compassionate individuals to join their team in providing essential mental health support. In this role, you will triage patients at the point of contact, offering guidance and assistance for a wide range of mental health needs. Your resilience and emotional strength will be crucial as you navigate challenging situations, ensuring that patients receive the care they need during their most vulnerable moments. With flexible shift patterns available, this opportunity allows you to make a meaningful impact in the community while balancing your work-life commitments. If you are passionate about helping others and thrive in dynamic environments, this position is perfect for you.

Qualifications

• Ability to triage patients and provide mental health support.
• Resilience and emotional strength to handle challenging situations.

Responsibilities

• Triage patients and identify appropriate mental health services.
• Respond to urgent referrals and provide crisis management.

Skills

Mental Health Support

Resilience

Crisis Response

Advice and Guidance

Job description

Forget caseloads and case management. In the FPCC your skills and expertise will be in triaging patients at the point of contact, providing mental health support and identifying what service will best meet their needs moving forwards. The spectrum of mental health needs varies significantly; you will have the ability to offer advice, guidance and support for mental health issues, with a routine, urgent or crisis response, and ways this can be managed and improved. Equally, you'll have the ability to respond to urgent referrals with more acute needs and higher risks in the community.

Handling a wide range of calls and thriving amid the challenges this presents requires an outstanding amount of resilience and emotional strength as you will be supporting unwell and upset patients at their time of need. Your support will make a difference to lives and requires people who can be there for those that need it, sometimes in the face of adversity and trauma.

We're currently recruiting for a variety of shift patterns including:

Day Shifts -

• 7am to 8pm
• 9am - 10pm
• 7am - 3pm
• 2pm - 10pm

Night shifts -

• 21:30hrs - 07:30hrs

Flexible working options can be considered.