Senior Meeting and Events Coordinator

The Belfry Hotel and Resort; Sutton Coldfield; On-site; GBP 31,000 - 33,000; Full time

Job summary

A luxury hotel and resort in Sutton Coldfield seeks a Senior Meeting & Events Coordinator to oversee event planning and ensure exceptional customer service. Responsibilities include managing event details, training team members, and supervising large conferences. Ideal candidates should have leadership experience in hospitality and a passion for guest relations. This role offers a competitive annual salary with various employee benefits.

Benefits

Discounted gym memberships

Mental health support

Subsidized taxi service

Complimentary shift meals

Qualifications

• Driven to deliver exceptional customer service in a stunning environment.
• Experienced supervisor, preferably in M&E, with leadership skills.
• Excellent attention to detail and ability to build strong relationships.

Responsibilities

• Ensure BEO details are accurate before events and communicated.
• Train casual team members on upselling and product knowledge.
• Supervise multiple conference and banqueting events.

Skills

Customer service excellence

Leadership skills

Attention to detail

Problem-solving skills

Job description

The Belfry Hotel & Resort is an award-winning hotel with over 300 luxurious bedrooms and suites, multiple restaurants and bars, event and meeting spaces, a leisure club, and a spa. Our three golf courses, including The Brabazon, are recognized as world-class and host this year's Betfred British Masters. Whether you're interested in golf, the spa, guest services, or behind-the-scenes operations, there's a place for you in our vibrant team.

We are embarking on an exciting new chapter with a major expansion and renovation project, scheduled for completion in Autumn 2025. With an investment of over £80 million, we are adding a new event space, The Masters Suite, 149 bedrooms, a state-of-the-art leisure club, and more.

At The Belfry, we value our team as much as our guests. We were named in the 2024 Caterer’s Top 30 Best Places to Work and Springboard’s 2024 Best Employer. Join us as we unveil a new, unparalleled resort.

The Belfry Meetings and Events:

Our Meetings & Events department features 24 stylish event spaces capable of hosting gatherings from small meetings to large weddings and corporate events. With over 120 team members, we serve up to 800 guests simultaneously, ensuring seamless and memorable events, from celebrity golf days to themed BBQs.

The on-target annual earning potential for this role is £32,385.94, including a base salary of £31,005.34 and estimated gratuities of £1,380.60.

About the role

As a Senior Meeting & Events Coordinator, you will work across various functions, advising and managing the team. We offer a 45-hour workweek with flexible shifts, including weekends, to promote work-life balance.

Responsibilities include:

• Ensuring all BEO details are accurate before events and communicated to relevant departments
• Training casual team members weekly on upselling and product knowledge
• Providing excellent customer service to guests
• Supervising and supporting multiple conference and banqueting events

About you

• Driven to deliver exceptional customer service in a stunning environment
• Experienced supervisor, preferably in M&E, with leadership skills; training provided if from other hospitality backgrounds
• An inspirational leader who develops their team and promotes our food and drinks offerings
• Excellent attention to detail
• Problem-solving skills with initiative and focus on seamless service
• Ability to build strong relationships with guests, team, and colleagues

Belfry Benefits

Learning & Development

We support our team through coaching, mentoring, in-house training, and online learning via The Belfry Campus. We offer apprenticeships with nationally recognized qualifications and our LEAD development programme for career progression. We aim to promote internally and support your growth.

Wellness

Our wellness initiatives include discounted gym memberships, mental health support via The Burnt Chef Project, healthcare schemes, and financial wellness tools like Wagestream. We also support sustainable travel with our Cycle2Work scheme.

Appreciation

We celebrate our team with annual awards, long service recognition, extra holidays, and discounts at our resort’s amenities. Perkbox offers additional discounts and rewards. We provide free parking, a subsidized taxi service, and complimentary shift meals.

Making a difference

We are committed to sustainability, holding a Silver Award from Green Tourism and GEO Certification. Our community initiatives include charity work, raising over £20,000 last year, and maintaining our golf courses sustainably.

Our Values

Working at The Belfry means being part of a community that values individual contributions and growth. Our core beliefs—Make a Difference, Own Our Actions, Better Together, and Deliver Every Day—are the foundation of our culture.

If you're looking for a place to contribute, grow, and make a lasting impact, The Belfry Hotel & Resort is the place for you.