Senior Medical Team Administrator

Integrated Care System; Norwich; On-site; GBP 27,000 - 31,000; Part time

Job summary

A health service organization is seeking a part-time Senior Medical Team Administrator to provide crucial administrative support to the CAMHS team. Your role will include managing diaries, booking clinics, and ensuring accurate correspondence. Ideal candidates will possess prior administration experience and strong communication skills within a multidisciplinary team environment.

Benefits

Comprehensive in-house & external training programmes

Career progression

27 days annual leave increasing to 33 days

NHS discounts

Qualifications

• Must possess previous administration experience.
• Ability to deal with confidential and sensitive information.
• Demonstrated excellent IT and communication skills.

Responsibilities

• Provide high level of administration support to medical colleagues.
• Manage diaries and book appointments for clinics.
• Draft correspondence and maintain electronic patient records.

Skills

Time management

Communication

Prioritisation

IT systems knowledge

Education

NVQ 3 Business Administration or equivalent

Diploma / equivalent secretarial experience advanced level

Job description

This role will be responsible for providing administrative support to the CAMHS team based at Mary Chapman House, supporting the Consultant Child & Adolescent Psychiatrist for them to be able to provide an efficient service to our service users.

We are looking for someone who can communicate in a professional manner with patients, relatives, professionals, with a compassionate nature and ability to remain calm when working under pressure. You will need to be able to prioritise your workload and to deal with confidential and sensitive issues in a professional manner with tact and diplomacy.

This post is part time, office based 15 hours per week, with the days and times to be agreed with the successful candidate.

We offer a welcoming and supportive environment and when you join us, you can expect training to ensure you understand the different processes and systems we use.

If you're a proactive, organised administrator with a can-do attitude - we would love to hear from you!

Main duties of the job

You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to deal with confidential and sensitive information which may include telephone calls from individuals who may sometimes be distressed or upset.

Training will be given; however previous administration experience is essential.

You will need to be able to demonstrate excellent communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems.

You will also be able to evidence working flexibly and have experience of working to deadlines, on your own initiative and maintain confidentiality.

You may be asked to undertake other appropriate duties, as directed, being adaptable and flexible to service needs and changes across the locality.

About us

At Norfolk and Suffolk NHS Foundation Trust we provide mental health, secure and learning disability services across Norfolk and Suffolk. We believe in recovery and wellbeing, and we promote physical health, strong relationships and a balance between treatment and continuing an active life.

Benefits included with this role are:

a comprehensive in house & external training programmes

career progression

starting annual leave of 27 days per annum ( pro rata) increasing to 33 days pa based on length of service (plus paid bank holidays)

NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

Job responsibilities

Our Senior Medical Team Administrator will be responsible for providing a high level of administration support to identified medical colleagues within a Multi-Disciplinary Team.

Fuller details of the role can be found in the attached job description:

• Diary management; including booking clinics/ appointments and planning meetings and arranging travel arrangements
• Drafting correspondence and updating records: audio and copy typing all letters, e-mails, summaries and reports paying particular attention to accuracy and presentation, completing within given deadlines.
• To provide a confidential and efficient administrative service to teams.
• Maintaining an efficient process of entering correspondence on to the Electronic Patient Record (EPR) system
• Organise venues, accommodation and agendas for meetings.

Person Specification

Qualifications

• Diploma / equivalent secretarial experience advanced level
• NVQ 3 Business Administration or equivalent or willing to work towards
• Knowledge of Trust electronic record system

Experience

• Understanding and experience in a full range of secretarial procedures and systems gained through senior level.
• Working on own initiative without supervision.
• Ability to work with senior members of staff across a large organisation.

Other

• Able to travel independently.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£27,485 to £30,162 a yeargross per annum pro rata