Senior Medical Secretary Paediatrics, WRH

NHS; Worcester; Hybrid; GBP 27,000 - 31,000; Part time

Job summary

An exciting opportunity has arisen for a Senior Medical Secretary to join the Paediatrics team at a leading NHS Trust in Worcester. Ideal candidates will possess excellent IT and communication skills, be well-organised, and ready to work in a supportive environment. This part-time role (22.5 hours a week) offers flexibility and the chance to make a real difference in patient care by providing essential support to medical professionals.

Benefits

Flexible working arrangements

Friendly and supportive environment

Qualifications

• Previous secretarial experience in a busy office environment.
• Audio and copy typing skills.
• Experience dealing with the public.

Responsibilities

• Manage incoming correspondence and maintain Consultants' diaries.
• Type official correspondence and arrange outpatient appointments.
• Process GP referral letters and liaise with health departments.

Skills

Organisational skills

Excellent communication

IT skills

Adaptability

Education

GCSE English and Maths at Grade C or above

Tools

Microsoft Office

Job description

Job summary

An exciting opportunity has arisen within the Women's and Children's Directorate for a Senior Medical Secretary to work as part of the Paediatrics team. We are a strong, proactive team who welcome innovation and adaptability within the service.

This is a part-time position, and candidates would be required to work 22.5 hours a week split over 3-4 days (to include Fridays). Applicants may be required to provide cross site cover. We also offer some flexibility with home working for a limited number of days per week.

As well as being part of the busy department, you'll be required to prioritise your own workload on a day-to-day basis. Excellent IT and communication skills are essential for this role.

You will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity. We would require a strong communicator and dedicated team player.

We can offer you a friendly and supportive work environment where your work is valued.

Main duties of the job

Please refer to the Job Description for information on the duties of the role.

The purpose of this role is to provide a full secretarial and administrative service to the Paediatrics Team.

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

• Best services for local people
• Best experience of care and best outcomes for our patients
• Best use of resources
• Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Details Date posted

29 May 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year Band 4

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9365-25-0469

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Job description Job responsibilities

• To deal with incoming mail and all of the Consultants correspondence. Including generating own correspondence as agreed with the Consultant

• To input information onto computers for clinical audit

• To type discharge summaries, clinic letters and any other official correspondence including medical reports and complaint responses from audiotapes. To undertake copy typing as required.

• To arrange meetings and maintain the Consultants Diary

• To prepare material for meetings and training sessions as requested

• To attend meetings and take the minutes.

• To handle enquiries from patients, relatives, GPs, other hospitals and Consultants, initiating appropriate responses

• To process GP referral letters and arrange outpatient appointments and domiciliary visits

• To review the Patient Target List with Consultant to ensure that patients are seen within the current National time-scales and take responsibility for initiating extra operating lists, seeking authorisation from the Directorate Management team when necessary.

• To arrange for patients to be put on the waiting lists and make minor changes to the waiting list for subsequent approval by the Consultant.

• To provide training and supervision for any junior or temporary secretaries allocated to the speciality

• To receive investigation reports drawing the Consultants attention to same and taking any necessary follow-up action

• To maintain patients records in a manner acceptable to the Trust.

• To liaise with Health Records, Outpatients, Radiology and other relevant internal and external departments with regard to patient care

• To ensure that Consultants absence is promptly communicated to all relevant people and departments

• To ensure that cover is provided for other secretaries during periods of absence through holiday or sickness

• Outpatient appointments and waiting lists are computerised. The postholder will need to liaise with the appropriate manager of the systems and comply will Trust policies.

Job description Job responsibilities

• To deal with incoming mail and all of the Consultants correspondence. Including generating own correspondence as agreed with the Consultant

• To input information onto computers for clinical audit

• To type discharge summaries, clinic letters and any other official correspondence including medical reports and complaint responses from audiotapes. To undertake copy typing as required.

• To arrange meetings and maintain the Consultants Diary

• To prepare material for meetings and training sessions as requested

• To attend meetings and take the minutes.

• To handle enquiries from patients, relatives, GPs, other hospitals and Consultants, initiating appropriate responses

• To process GP referral letters and arrange outpatient appointments and domiciliary visits

• To review the Patient Target List with Consultant to ensure that patients are seen within the current National time-scales and take responsibility for initiating extra operating lists, seeking authorisation from the Directorate Management team when necessary.

• To arrange for patients to be put on the waiting lists and make minor changes to the waiting list for subsequent approval by the Consultant.

• To provide training and supervision for any junior or temporary secretaries allocated to the speciality

• To receive investigation reports drawing the Consultants attention to same and taking any necessary follow-up action

• To maintain patients records in a manner acceptable to the Trust.

• To liaise with Health Records, Outpatients, Radiology and other relevant internal and external departments with regard to patient care

• To ensure that Consultants absence is promptly communicated to all relevant people and departments

• To ensure that cover is provided for other secretaries during periods of absence through holiday or sickness

• Outpatient appointments and waiting lists are computerised. The postholder will need to liaise with the appropriate manager of the systems and comply will Trust policies.

Person Specification Experience Essential

• Previous secretarial / Previous experience working in a busy office
• Previous experience of dealing with members of the public
• Experience of using databases

Desirable

• Experience of working as a Medical Secretary at Band 3/4

Skills / Knowledge Essential

• Working knowledge of Microsoft Office
• Audio & copy typing skills
• Good telephone skills
• Excellent verbal and written communication skills
• Good organisational skills

Desirable

• Knowledge and understanding of National Guidelines including 18 week RTT
• Knowledge of NHS systems
• Knowledge of PAS (Oasis)
• Knowledge of Bluespier
• Knowledge of good Health & Safety Practices

Qualifications Essential

• GCSE English and Maths at Grade C or above, or equivalent

Desirable

• RSA II Typing
• RSA II Word Processing
• RSA III Typing
• Amspar Diploma or equivalent

Other Requirements Essential

• Adaptable
• Ability to prioritise workloads and meet deadlines.
• Basic analytical skills
• Must maintain patient confidentiality at all times.

Personal Qualities Essential

• Able to deal with competing priorities in demanding conditions
• Able to communicate sensitively with patients
• Self-reliant, able to work independently and as part of a team.
• Excellent attention to detail

Person Specification Experience Essential

• Previous secretarial / Previous experience working in a busy office
• Previous experience of dealing with members of the public
• Experience of using databases

Desirable

• Experience of working as a Medical Secretary at Band 3/4

Skills / Knowledge Essential

• Working knowledge of Microsoft Office
• Audio & copy typing skills
• Good telephone skills
• Excellent verbal and written communication skills
• Good organisational skills

Desirable

• Knowledge and understanding of National Guidelines including 18 week RTT
• Knowledge of NHS systems
• Knowledge of PAS (Oasis)
• Knowledge of Bluespier
• Knowledge of good Health & Safety Practices

Qualifications Essential

• GCSE English and Maths at Grade C or above, or equivalent

Desirable

• RSA II Typing
• RSA II Word Processing
• RSA III Typing
• Amspar Diploma or equivalent

Other Requirements Essential

• Adaptable
• Ability to prioritise workloads and meet deadlines.
• Basic analytical skills
• Must maintain patient confidentiality at all times.

Personal Qualities Essential

• Able to deal with competing priorities in demanding conditions
• Able to communicate sensitively with patients
• Self-reliant, able to work independently and as part of a team.
• Excellent attention to detail

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)