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Senior Medical Secretary - Neurology
The Pennine Acute Hospitals NHS Trust
Worcester
On-site
GBP 26,000 - 30,000
Full time
3 days ago
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Job summary
Join a dedicated healthcare team in a fulfilling role as a Senior Medical Secretary, where your skills in secretarial support and communication will be pivotal. This position offers a chance to contribute to patient care by managing correspondence, liaising with healthcare professionals, and ensuring the smooth operation of administrative tasks. With a focus on maintaining high standards of confidentiality and professionalism, you will play a crucial role in supporting the neurology team at a well-respected hospital. Embrace this opportunity to make a meaningful impact in the healthcare sector while working in a collaborative environment that values patient-first approaches.
Benefits
Flexible Working
NHS Pension Scheme
Employee Assistance Program
Training and Development Opportunities
Qualifications
- Proven secretarial experience in a healthcare environment.
- Experience of working in a busy office setting.
Responsibilities
- Undertake medical audio/copy typing duties including outpatient letters.
- Accept enquiries from clinicians and patients, maintaining professionalism.
Skills
Secretarial Experience
Communication Skills
Team Player
Typing Skills
Education
GCSE English
GCSE Maths
Word Processing Qualification
Tools
OASIS PAS System
Bluespier
EZ Notes
Digital Dictation
Job description
Job Summary
An exciting opportunity has arisen for 2x Senior Medical Secretaries to join our expanding neurology team. The role will be based at the Worcestershire Royal Hospital, working 37.5 hours per week. The successful candidate will ideally have previous secretarial experience and possess excellent verbal and written communication skills, in addition to being a team player to integrate within the existing team.
The role involves the typing of outpatient letters to GPs and other correspondence as required, dealing with enquiries from clinicians, GPs, other hospitals, patients and their relatives, updating medical records and inputting data to support with divisional targets, in addition to supporting the Directorate Management Team with tracking and validation of patient pathways to achieve the national 18 week referral to treatment (RTT) target.
Main duties of the job
To undertake medical audio / copy typing duties, including outpatient letters to GPs, discharge summaries and other official correspondence.
To accept enquiries from clinicians, GPs Health Service and Social Services personnel, other hospitals, voluntary agencies, patients and their relatives. Patient contact by telephone is an integral part of the role.
To work using own initiative with minimal supervision, prioritising own workload in line with objectives of the department and consultant teams.
To deal with all incoming correspondence, phone calls and emails in an efficient and effective way.
To liaise with other members of the secretarial / administration team in order to provide a co-ordinated and efficient secretarial service.
To support the Directorate Management Team with the administration, tracking and validation of patients pathways to achieve the National 18-week Referral to Treatment (RTT) target.
To liaise with patients, relatives and staff demonstrating sensitivity and maintaining professionalism at all times.
To deal with any complaints, problems or issues in a sensitive way, escalating to clinicians / management as appropriate.
About Us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our Objectives Are Simple
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Date posted
16 April 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£26,530 to £29,114 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
C9365-25-0346
Job locations
Charles Hastings Way
Worcester
Worcestershire
WR5 1DD
Job Description
Job responsibilities
To undertake medical audio / copy typing duties, including outpatient letters to GPs, discharge summaries and other official correspondence.
To accept enquiries from clinicians, GPs Health Service and Social Services personnel, other hospitals, voluntary agencies, patients and their relatives. Patient contact by telephone is an integral part of the role.
To work using own initiative with minimal supervision, prioritising own workload in line with objectives of the department and consultant teams.
To deal with all incoming correspondence, phone and email in an efficient and effective way.
To liaise with other members of the secretarial / administration team in order to provide a co-ordinated and efficient secretarial service.
To support the Directorate Management Team with the administration, tracking and validation of patients pathways to achieve the National 18-week Referral to Treatment (RTT) target.
To liaise with patients, relatives and staff demonstrating sensitivity and maintaining professionalism at all times.
To deal with any complaints, problems or issues in a sensitive way, escalating to clinicians / management as appropriate.
Ensure confidentiality is maintained at all times, complying with the Data Protection Act, Information Governance and other Trust / Departmental Policies.
To assist in providing cover for other secretaries in the Medical Directorate to ensure continuity of service to Consultant, medical staff, service users and patients.
To undertake any other duties as may be required / appropriate by the Directorate Management Team.
Responsibilities
Job description Job responsibilities
To undertake medical audio / copy typing duties, including outpatient letters to GPs, discharge summaries and other official correspondence.
To accept enquiries from clinicians, GPs Health Service and Social Services personnel, other hospitals, voluntary agencies, patients and their relatives. Patient contact by telephone is an integral part of the role.
To work using own initiative with minimal supervision, prioritising own workload in line with objectives of the department and consultant teams.
To deal with all incoming correspondence, phone and email in an efficient and effective way.
To liaise with other members of the secretarial / administration team in order to provide a co-ordinated and efficient secretarial service.
To support the Directorate Management Team with the administration, tracking and validation of patients pathways to achieve the National 18-week Referral to Treatment (RTT) target.
To liaise with patients, relatives and staff demonstrating sensitivity and maintaining professionalism at all times.
To deal with any complaints, problems or issues in a sensitive way, escalating to clinicians / management as appropriate.
Ensure confidentiality is maintained at all times, complying with the Data Protection Act, Information Governance and other Trust / Departmental Policies.
To assist in providing cover for other secretaries in the Medical Directorate to ensure continuity of service to Consultant, medical staff, service users and patients.
To undertake any other duties as may be required / appropriate by the Directorate Management Team.
Person Specification
Experience Essential
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Worcestershire Acute Hospitals NHS Trust
Address
Charles Hastings Way
Worcester
Worcestershire
WR5 1DD
Employer's website
https://www.worcsacute.nhs.uk/ (Opens in a new tab)
An exciting opportunity has arisen for 2x Senior Medical Secretaries to join our expanding neurology team. The role will be based at the Worcestershire Royal Hospital, working 37.5 hours per week. The successful candidate will ideally have previous secretarial experience and possess excellent verbal and written communication skills, in addition to being a team player to integrate within the existing team.
The role involves the typing of outpatient letters to GPs and other correspondence as required, dealing with enquiries from clinicians, GPs, other hospitals, patients and their relatives, updating medical records and inputting data to support with divisional targets, in addition to supporting the Directorate Management Team with tracking and validation of patient pathways to achieve the national 18 week referral to treatment (RTT) target.
Main duties of the job
To undertake medical audio / copy typing duties, including outpatient letters to GPs, discharge summaries and other official correspondence.
To accept enquiries from clinicians, GPs Health Service and Social Services personnel, other hospitals, voluntary agencies, patients and their relatives. Patient contact by telephone is an integral part of the role.
To work using own initiative with minimal supervision, prioritising own workload in line with objectives of the department and consultant teams.
To deal with all incoming correspondence, phone calls and emails in an efficient and effective way.
To liaise with other members of the secretarial / administration team in order to provide a co-ordinated and efficient secretarial service.
To support the Directorate Management Team with the administration, tracking and validation of patients pathways to achieve the National 18-week Referral to Treatment (RTT) target.
To liaise with patients, relatives and staff demonstrating sensitivity and maintaining professionalism at all times.
To deal with any complaints, problems or issues in a sensitive way, escalating to clinicians / management as appropriate.
About Us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our Objectives Are Simple
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Date posted
16 April 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£26,530 to £29,114 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
C9365-25-0346
Job locations
Charles Hastings Way
Worcester
Worcestershire
WR5 1DD
Job Description
Job responsibilities
To undertake medical audio / copy typing duties, including outpatient letters to GPs, discharge summaries and other official correspondence.
To accept enquiries from clinicians, GPs Health Service and Social Services personnel, other hospitals, voluntary agencies, patients and their relatives. Patient contact by telephone is an integral part of the role.
To work using own initiative with minimal supervision, prioritising own workload in line with objectives of the department and consultant teams.
To deal with all incoming correspondence, phone and email in an efficient and effective way.
To liaise with other members of the secretarial / administration team in order to provide a co-ordinated and efficient secretarial service.
To support the Directorate Management Team with the administration, tracking and validation of patients pathways to achieve the National 18-week Referral to Treatment (RTT) target.
To liaise with patients, relatives and staff demonstrating sensitivity and maintaining professionalism at all times.
To deal with any complaints, problems or issues in a sensitive way, escalating to clinicians / management as appropriate.
Ensure confidentiality is maintained at all times, complying with the Data Protection Act, Information Governance and other Trust / Departmental Policies.
To assist in providing cover for other secretaries in the Medical Directorate to ensure continuity of service to Consultant, medical staff, service users and patients.
To undertake any other duties as may be required / appropriate by the Directorate Management Team.
Responsibilities
Job description Job responsibilities
To undertake medical audio / copy typing duties, including outpatient letters to GPs, discharge summaries and other official correspondence.
To accept enquiries from clinicians, GPs Health Service and Social Services personnel, other hospitals, voluntary agencies, patients and their relatives. Patient contact by telephone is an integral part of the role.
To work using own initiative with minimal supervision, prioritising own workload in line with objectives of the department and consultant teams.
To deal with all incoming correspondence, phone and email in an efficient and effective way.
To liaise with other members of the secretarial / administration team in order to provide a co-ordinated and efficient secretarial service.
To support the Directorate Management Team with the administration, tracking and validation of patients pathways to achieve the National 18-week Referral to Treatment (RTT) target.
To liaise with patients, relatives and staff demonstrating sensitivity and maintaining professionalism at all times.
To deal with any complaints, problems or issues in a sensitive way, escalating to clinicians / management as appropriate.
Ensure confidentiality is maintained at all times, complying with the Data Protection Act, Information Governance and other Trust / Departmental Policies.
To assist in providing cover for other secretaries in the Medical Directorate to ensure continuity of service to Consultant, medical staff, service users and patients.
To undertake any other duties as may be required / appropriate by the Directorate Management Team.
Person Specification
Experience Essential
- Proven secretarial experience in healthcare environment
- Experience of working in a busy office
- NHS experience.
- Use of OASIS PAS system Bluespier, EZ notes, and Digital Dictation
- GCSE English and Maths
- Recognised word processing / typing qualification
- AMSPAR qualification or equivalent
- Good communication skills.
- Good use of English language.
- Team player
- Willingness to learn
- Proven secretarial experience in healthcare environment
- Experience of working in a busy office
- NHS experience.
- Use of OASIS PAS system Bluespier, EZ notes, and Digital Dictation
- GCSE English and Maths
- Recognised word processing / typing qualification
- AMSPAR qualification or equivalent
- Good communication skills.
- Good use of English language.
- Team player
- Willingness to learn
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Worcestershire Acute Hospitals NHS Trust
Address
Charles Hastings Way
Worcester
Worcestershire
WR5 1DD
Employer's website
https://www.worcsacute.nhs.uk/ (Opens in a new tab)
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