Senior Emergency Care Administrative Lead

NHS Jobs; Walsall; Presencial; GBP 32.000 - 36.000; Jornada completa

Descripción de la vacante

NHS Jobs in England seeks a Senior Medical Secretary for Emergency Care to provide comprehensive administrative and secretarial support to the clinical team. You will handle referrals, obtain medical notes, manage emails and correspondence, and maintain accurate clinical records.

The role requires tact, empathy, and the ability to coordinate diary commitments for clinicians, supervise junior staff, and ensure high-quality service in line with Trust policies.

Formación

• Administrative and secretarial support to the clinical team.
• Experience with medical notes, discharge summaries and medico-legal documents.

Responsabilidades

• Provide comprehensive administrative and secretarial support to the clinical team, including typing letters, emails, minutes, and medico-legal reports.
• Handle referrals and e-referrals queries to ensure timely patient review and follow-up.
• Obtain medical notes to assist management of queries, appointments and audits.
• Manage emails and correspondence from multidisciplinary teams, GP practices and external agencies.
• Answer calls promptly and courteously, triaging information with tact and empathy.
• Liaise with patients and relatives, providing routine information and overcoming barriers to understanding.
• Exercise judgement in enquiries and manage diary commitments for the clinical team.
• Provide day-to-day supervision, mentoring and training to junior staff.
• Maintain accurate processing and storage of clinical records (electronic and paper).
• Manage office supplies, stock and cash handling within approved limits.
• Adhere to relevant Trust policies and propose practice changes where appropriate.

Conocimientos

Secretarial experience

Medical terminology

Diary management

Data entry

Herramientas

MS Office

Descripción del empleo

NHS Jobs in England seeks a Senior Medical Secretary for Emergency Care to provide comprehensive administrative and secretarial support to the clinical team. You will handle referrals, obtain medical notes, manage emails and correspondence, and maintain accurate clinical records.

The role requires tact, empathy, and the ability to coordinate diary commitments for clinicians, supervise junior staff, and ensure high-quality service in line with Trust policies.